Is a Dish equipment upgrade without a technician entering the house possible? We have a family member that is Covid vulnerable. I just called Dish and the representative not only said it wasn't possible but would charge $95 for the technician visit. That's in addition to a $100 charge for a receiver upgrade even though it has been several years since our last equipment upgrade. Any thoughts?
Equipment upgrade without technician?
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Looks like I can upgrade/exchange a Joey for a fee without a technician.
But they are standing firm on requiring technician for a receiver upgrade.
We have a "HPRSLNG" so I guess that's Hopper with Sling and a Joey 1.0.
My wife complains the Joey 1.0 is slow to respond.
Would we see much improvement with just a Joey upgrade?
We have a coax connection to the receiver for the Joey 1.0, so which Joey is best?
But they are standing firm on requiring technician for a receiver upgrade.
We have a "HPRSLNG" so I guess that's Hopper with Sling and a Joey 1.0.
My wife complains the Joey 1.0 is slow to respond.
Would we see much improvement with just a Joey upgrade?
We have a coax connection to the receiver for the Joey 1.0, so which Joey is best?
I believe a Joey 3 is your best bet. Also, if your HwS doesn't have a Snap, get one! That too speeds up menu rendering.
Joey 3 would absolutely be an improvement over the decrepit Joey 1. Well worth the time and effort! The Joey 3 in operation is almost as fast as sitting at a Hopper 3.
absolutely get a snap...…..just got a couple last week, big difference in guide speed on both of my HWS
I apologize, my primary inquiry was regarding upgrading equipment without a technician entering the house and I could not find that this topic had been covered.
Don't feel bad...someone asked a similar question a few weeks ago that turned into a long discussion, but it wasn't really named such that it would have jumped out as a match to your situation. Welcome to SatGuys!
Thank you kindly, can you link that discussion?Don't feel bad...someone asked a similar question a few weeks ago that turned into a long discussion, but it wasn't really named such that it would have jumped out as a match to your situation. Welcome to SatGuys!
Also, is there a page/sticky to get up to speed. For example, I am not familiar with the abbreviation HWS.
Also, thank you for the welcome.
Sooo...
Currently I have Hopper w/Sling and Joey 1.0
I read a comment that Joey 4k is not a first choice as Dish 4k is not outstanding and I'm better off using my Roku Ultimate for 4k.
…
a) I risk having a technician in the house.
Result: Hopper 3 and a Joey 3.
b) I avoid a technician.
Result Hopper w/Sling, add a Snap, and a Joey 3.0.
…
It seems if I choose option "b" I'd be in pretty good shape.
Anything anyone can add?
Currently I have Hopper w/Sling and Joey 1.0
I read a comment that Joey 4k is not a first choice as Dish 4k is not outstanding and I'm better off using my Roku Ultimate for 4k.
…
a) I risk having a technician in the house.
Result: Hopper 3 and a Joey 3.
b) I avoid a technician.
Result Hopper w/Sling, add a Snap, and a Joey 3.0.
…
It seems if I choose option "b" I'd be in pretty good shape.
Anything anyone can add?
swing...miss
swing...miss
swing...miss
i guess that would be three strikes, but I called back
the first was a call
the second two were chats
the fourth was a call and finally someone at Dish explained that I could purchase a Joey 3.1 locally/internet to replace my Joey 1.0 and that would avoid a technician visiting.
swing...miss
swing...miss
i guess that would be three strikes, but I called back
the first was a call
the second two were chats
the fourth was a call and finally someone at Dish explained that I could purchase a Joey 3.1 locally/internet to replace my Joey 1.0 and that would avoid a technician visiting.
Going Back To Dish Can I Skip The Visit?
Have current hardware in place on roof dialed in perfectly would only need a hopper. If I was to restart service could they just send the receiver for me to install? With COVID still bouncing around and elderly in the house would prefer to not have visitors. Thanks!
www.satelliteguys.us
Update:
Called two local resellers that Dish gave me for here in Conway AR.
Both local resellers said Dish was the worst place to get information about Dish!
First reseller suggested they only installed Joey 3.0 and were not aware of Joey 3.1 and that in any case these were only compatible with Hopper 3 and NOT other Hoppers, but would happily sell me one for $100.
Second reseller suggested that I needed to talk to their technician and that a Joey upgrade would require an upgrade to a Hopper 3.
The Tech called and finally it sounds like words of wisdom, a Joey 3 will work fine and they will sell me a new one for $70 and if I didn't want to pick it up add shipping to be in the mail (UPS) today.
I also ordered a Snap from ebay to arrive in a few days.
Whew.
I will report back.
Called two local resellers that Dish gave me for here in Conway AR.
Both local resellers said Dish was the worst place to get information about Dish!
First reseller suggested they only installed Joey 3.0 and were not aware of Joey 3.1 and that in any case these were only compatible with Hopper 3 and NOT other Hoppers, but would happily sell me one for $100.
Second reseller suggested that I needed to talk to their technician and that a Joey upgrade would require an upgrade to a Hopper 3.
The Tech called and finally it sounds like words of wisdom, a Joey 3 will work fine and they will sell me a new one for $70 and if I didn't want to pick it up add shipping to be in the mail (UPS) today.
I also ordered a Snap from ebay to arrive in a few days.
Whew.
I will report back.
Ha, ha, in any case I very much appreciate your reply and link.Going Back To Dish Can I Skip The Visit?
Have current hardware in place on roof dialed in perfectly would only need a hopper. If I was to restart service could they just send the receiver for me to install? With COVID still bouncing around and elderly in the house would prefer to not have visitors. Thanks!
Thank you, David
HWS = Hopper with Sling, i.e. the second generation Hopper. You'll also see the original first-gen Hopper sometimes called an H1, and the newest Hopper 3 called an H3
After a round-about trip, sounds like you are on the right track!
Dish won't create a Work Order for a Joey 3 with a Hopper Sling. He'd have to buy (Edit - Looks like you did) and mastin , Dish techs DO have Masks and gloves. We worked through the entire pandemic with the proper PPE
Installed the Joey 3 today and boy it's a huge improvement over the Joey 1!
I should be receiving my Snap in a few days and then I'll see if it helps my Hopper 2 with Sling.
Y'all think it will?
I should be receiving my Snap in a few days and then I'll see if it helps my Hopper 2 with Sling.
Y'all think it will?
There's no "think" about it. It just will, without question
Thanks for the reply. Very encouraging.
I am assuming for a Hopper 2 w/sling installation is a matter of turning the receiver off, inserting the Snap into the upper USB slot, and turning the receiver back on?
