Hi guys, today DirecTV installed a brand new Genie in my house, (though not the latest model) everything seems to be working fine except for this small issue I'm having:
I have an OFF-AIR antenna, so I have a AM21 OFF-AIR tuner connected to my Genie, for as long as I have had it, probably 2 years already the light in the front AM21 would always turn off whenever I turned off the DVR but now it seems that AM21 is not being turned off (the light in the front stays always ON) I called DirecTV and the CSR told me that is normal, but I really don't think it should be ON all the time, I have tried resetting everything, disconnected from the power supply and reconnect etc, but nothing seems to work, looks like the Genie is not being able to turn OFF the AM21, anyone knows of a way to fix this problem or is this really expected behavior on the AM21 when connected to a Genie?
Thanks in advance for any help.
I have an OFF-AIR antenna, so I have a AM21 OFF-AIR tuner connected to my Genie, for as long as I have had it, probably 2 years already the light in the front AM21 would always turn off whenever I turned off the DVR but now it seems that AM21 is not being turned off (the light in the front stays always ON) I called DirecTV and the CSR told me that is normal, but I really don't think it should be ON all the time, I have tried resetting everything, disconnected from the power supply and reconnect etc, but nothing seems to work, looks like the Genie is not being able to turn OFF the AM21, anyone knows of a way to fix this problem or is this really expected behavior on the AM21 when connected to a Genie?
Thanks in advance for any help.