Genie menus reversed, can't read text.

[Rlanham]

This was probably addressed in the new GUI forum, but a quick glance there I couldn't find the answer.
If anyone has more information than I got from DirecTV rep.

On the GUI "upgrade" I just got on my 4K Genie, the menus, list guide etc., the colors are reversed so that there is white/gray letters on white gray background. Difficult to read text.

DirecTV says known issue, but no ETA fix.

I got transferred from india tech support to customer loyalty and got $5/month off bill and HBO/Cinemax free for 6-months... big deal.. (Already had the $30/month promo on my acct)

I asked if I could downgrade my receiver from 4K to 1080p client, because rep said only 4K client affected and they wanted to charge me $99 (they say that's an upgrade!)

 

[texasbrit]

This is the new GUI and although there are some changes "in the works" the basic color scheme will not changer. And it affects all Genies.

 

[Rlanham]

I don’t care about color scheme on new GUI as much as not being able to read text on any menus, unless it’s highlighted. That can’t be a GUI that’s acceptable?
(See attachments.)
If I reboot it’s ok, albeit new GUI, but then shortly after it goes back to shown on attachment.

 

[Jimbo]

You really have a white background ?

I would do a reboot and see if that fixes things.
Should be a Black background with White letters.

 

[Rlanham]

I have it on my genie client and my der receivers. Rebooting fixes it, but it comes right back. Directv said it’s a known issue? Has to be due to software update because I have had new GUI for about a week.

 

[Jimbo]

I have it on my genie client and my der receivers. Rebooting fixes it, but it comes right back. Directv said it’s a known issue? Has to be due to software update because I have had new GUI for about a week.

Do you know what software your running at the moment ?

 

[texasbrit]

if it is on your genie client AND on regular dvrs it's very unusual. which dvr model?

 

[Rlanham]

Genie is C61K 700
DVR is HR54/500
software Ox1040