Activating a receiver on an existing account

Status
Please reply by conversation.
Claude Greiner

Claude Greiner

Thread Starter
SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,776
Detroit - The Paris of the Midwest
I sold a customer an H25 receiver with brand new access card. Directv refuses to activate it.

Any suggestions? This account was just recently transferred over to the AT&T billing system and I suspect that might have something to do with it.
 
raoul5788

raoul5788

Studebaker driver
Staff member
HERE TO HELP YOU!
Supporting Founder
Lifetime Supporter
Dec 28, 2004
31,582
15,547
Cheshire CT
The card was new, but was the receiver?
 
H

HoTat2

SatelliteGuys Pro
Jun 12, 2012
1,295
337
Los Angeles, CA.
Specifically, what was DIRECTV's reason for refusing to activate it?

Sent from my LG-H932 using Tapatalk
 
Claude Greiner

Claude Greiner

Thread Starter
SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,776
Detroit - The Paris of the Midwest
Specifically, what was DIRECTV's reason for refusing to activate it?

Sent from my LG-H932 using Tapatalk

Something about being on a “new” system and even though they used to do this on the old system they can’t do this on the new system.
 
Jimbo

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
65,730
5,240
NW Ohio - Buckeye Country
I think you need more info, as in what else is on the account as far as recvrs go ....
I have a SWM set up and can activate my old HR20 in the closet if I needed to.
You can also activate HR24's as well.
Its not like the H25 was an OLD recvr with mpeg 2 ....
I would figure out what is on thier system and possibly call D* back.
 
  • Like
Reactions: HoTat2
H

HoTat2

SatelliteGuys Pro
Jun 12, 2012
1,295
337
Los Angeles, CA.
I think you need more info, as in what else is on the account as far as recvrs go ....
I have a SWM set up and can activate my old HR20 in the closet if I needed to.
You can also activate HR24's as well.
Its not like the H25 was an OLD recvr with mpeg 2 ....
I would figure out what is on thier system and possibly call D* back.
Yeah, I agree ...

That explanation makes no sense ...

Call DIRECTV back and try to get a supervisior.

Sent from my LG-H932 using Tapatalk
 
M

mdram

SatelliteGuys Pro
Aug 24, 2005
4,042
778
Md
does the person have an hs17? that would not allow any other receiver/dvr
 
  • Like
Reactions: dishrich
Status
Please reply by conversation.

Similar threads

M
Replies
13
Views
2K
charper1
charper1
M
Replies
22
Views
3K
Mr Tony
M
B
Replies
5
Views
977
scottie_h
scottie_h
T
Replies
7
Views
1K
SpySatellite
S
R
Replies
13
Views
1K
Jimbo
Jimbo

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top