glad it appears you have got it worked out, and reading it seems someone caught what i was gonna suggest and that is to have you make sure you had the correct phone number on the account, with you being a cust so long and i have seen this countless times, were ppl still have a old landline phone number on the account from when landlines was a main means of contact bc then cell service was spotty in rural areas and now were cell service is fairly good most ppl have ditched the landline and never updated the phone number with dtv.