Getting opinions heeded by D*

[jammy]

A number of questions:

1 - Do you think that D* actually has someone that reads this and related forums?

2 - What is the best way to influence what D* does? Is it through forums, emails, letters, canceling D*subscriptions, what?

3 - Whatever the best way is of getting an opinion to D*, do they heed it, do they care about it, do they ignore it?

4 - Would it help if say on important matters, there was a template email that would contain the generally agreed upon opinion of those in the forum? If D* saw that the same email was coming from lots of people (say in the thousands) would this kind of action end up benefitting us customers?

5 - Surely D* ignores customers' opinions at their peril! Or is it really the case that only by people doing something drastic (like leaving D*), will D* finally pay attention?

6 - TWo of the issues that has received great attention here (and rightly so) are the questions of HD-Lite and the # of HD channels. You would think that the message (and customers' feelings) would have got through to the D* executives by now, especially in the light of that lawsuit about D* lowering the resolution of HD transmissions?

7 - Why can D* not aspire to be the best in all areas, especially with Customer Service? If you want to attract new customers and retain old ones, an excellent program lineup (including lots of HD channels) and great customer service would go a long way to not only having happy customers, but would improve D*'s bottom line.

One thing that absolutely drives me nuts is when the first indication I have of a new (HD) channel coming on line is not through a prior announcement by D*, but is from astute and well-informed people in this forum, or by channel-surfing and 'accidently' coming across something new.

8 - I will be very interested to see what everyone's thoughts are on these questions and especially from anyone that works for D*.

Let the avalanche (?!?!) begin!

Thanks.

 

[charper1]

1 - No, at least not officially or authorized.

2 - Participate in their customer surveys. Buying enough stock to vote.

3 - Email or phone. depends on the issue. Sure they care. If its crazy.

4 - Maybe, but I doubt it. They have plans for a huge operation / a business to run and must please the majority of subs, not a handful of subs here.

5 - YES, as with any company lost subs are always counted and it always depends on what exactly the issue is IF it makes any impression. Because some subs are never happy no matter what.

6 - This is a lose / lose situation for both and nothing will really come of it. There is no specific language that says what they MUST do.

7 - See #4

7b - More time than not people here are way wrong on the rumors. Pre-announcing anything is a damned if they do and a damned if they don't. I prefer that they don't pre-announce so people don't cry when its a "few days late" or whatever.

8 - OK