Guide information not available?

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transco

Thread Starter
SatelliteGuys Family
Feb 4, 2008
78
0
For some reason, I no longer have a guide on my 922. The message is: "Guide Information not available". Any idea why NPS / Motorola would stop sending me the guide? My subscriptions are OK.
 
Inno

Inno

SatelliteGuys Pro
Aug 13, 2006
1,596
5
NW Ontario, Canada
You need to park the dish on G1 channel 3 and turn the receiver off, generally I just leave mine there overnight and it downloads 1-2 days of the guide. I was getting my guide as of yesterday evening......I left it on G1 overnight last night and I can check when I get home this evening to make sure I have the guide info.
 
dunnsept

dunnsept

SatelliteGuys Pro
Nov 10, 2008
358
0
Central Meechigan
I've had a lot of similar problems with my guide too. I sub thru NPS and once in a while when I hit the guide button, I get that same message. I tell the thing to go to G1 and sometimes it will take 30 minutes for the guide to download. It did this yesterday. Then when I hit the INFO button, it says "we are processing your request" and it will sit.. and sit.. last night it did that for an hour and I never got the "INFO" stuff for the guide. I checked the quality on G1 3 and it was around 83. so I gave up and watched RTN for a while instead
 
zaxxon

zaxxon

SatelliteGuys Guru
Aug 23, 2007
132
1
Dinwiddie VA USA
I have had the same problem with the guide. It seems to work out best if I park my dish on G1- 158 and turn it off. I have a sub for this and it does work better than if I try and let it update by moving the dish itself.
 
Anole

Anole

SatelliteGuys Master
Sep 22, 2005
11,819
13
L.A., Calif.
how . . big . . is . . it . . ?

A little off topic, but I've wondered this for a long time.
How many hours or days of guide do you get?

I once used a receiver with a 4-hour guide. That sucked.
I've used receivers with 2-day, and that's helpful.
I've also used a week-long guide, and that is just about perfect, IMO.

Most people using the DTV converter boxes get what's on now, and what's on next.
. . . and they are grateful! They think they've died and gone to heaven! :)
I believe only three out of the myriad of boxes, get 12 or more hours in advance.

So, what does 4DTV give the masses? :rolleyes:
 
dunnsept

dunnsept

SatelliteGuys Pro
Nov 10, 2008
358
0
Central Meechigan
with my 922 it varies.. sometimes I'll get an entire day's worth.. other times, 8 hours, sometimes nothing at all.
it also seems that no matter what, the guide will not go past 2am for the next day. I've gone to G1 3 and let it update the guide at midnight and it will show nothing past 2am .. just "no info"
 
Corrado

Corrado

SatelliteGuys Pro
Apr 2, 2007
2,402
284
Hudson Valley Region, NY
My 905 gives the average of 2 days on it's own, but you can force to to look ahead about 6 days. If you go into options and select a future day of the week and select what time of day ( morning, evening etc) it will download that future day's guide in a few minutes.

My 922 just sits on 105°W and never has the guide beyond what's currently on without details.
 
sergei

sergei

SatelliteGuys Pro
Aug 29, 2007
1,266
5
iowa
You might also want to check with your program provider to make sure they have the IPG turned on, I've had it happen a couple times with SRL when ordering online.
 
Inno

Inno

SatelliteGuys Pro
Aug 13, 2006
1,596
5
NW Ontario, Canada
A little off topic, but I've wondered this for a long time.
How many hours or days of guide do you get?

I once used a receiver with a 4-hour guide. That sucked.
I've used receivers with 2-day, and that's helpful.
I've also used a week-long guide, and that is just about perfect, IMO.

So, what does 4DTV give the masses? :rolleyes:

My 905 seems to get somewhere around 2 days at a time.......even still I park it at G1 every night just to make sure I'm up to date.
Having said that, I've only been using it just over a week so it may vary.
 
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