I have been having a problem with my 2 /942 receivers not updating. It started with a muti switch problem about 6 days ago. The screen popped up and said on my living room 942 that their is a problem with your multi switch . This was happening on the Voom channels on the 61.5 sat.
I am using a dishpro plus twin and a side satellite dish to 61.5. I ran a switch check and it said no connection on my tunner 1. So I unconnected the satellite cables and replaced the seperator and the diplexor with extra new ones. I ran a switch check without any satellite cables connected and then I swapped the cables and reran the switch check with the sat cable connected and everything came in fine.
But I am not getting any new guide daily at 3:00am like it is set up to do. I have to run a switch check to update the guide now on both of my 942s. The guide is about 6- 7 days, if I don't do a switch check it will not get any more guide . I have no shows scheduled at night at the update time. I tried setting the time for the update for like 15 minutes out and it would say it needed to update and shut down the receiver to do so. It would turn off and then it would come back on to live tv but no updated guide. This is happening on both 942 receivers.
The only time I could force an update was by unplugging the receiver for 15 minutes and then replugging it in and it would update the guide. I turn off both receivers at night ; main 942 in living room is in single mode and the master bedroom is in dual mode.
I called Dish and spoke to the tech department last night and again this morning around 7:00 am. Both techs ran me through the menus , information screen etc, but it wouldn't update. Supposedly the 942 people are supposed to call me and see if they can help in the next 24 - 48 hours.
If I have to keep updating my guide by doing a switch check on both receivers nightly , then I am really going to hate this. It will be like going back to the days when I had to turn off the 921 everynight to make it reboot.
I am using a dishpro plus twin and a side satellite dish to 61.5. I ran a switch check and it said no connection on my tunner 1. So I unconnected the satellite cables and replaced the seperator and the diplexor with extra new ones. I ran a switch check without any satellite cables connected and then I swapped the cables and reran the switch check with the sat cable connected and everything came in fine.
But I am not getting any new guide daily at 3:00am like it is set up to do. I have to run a switch check to update the guide now on both of my 942s. The guide is about 6- 7 days, if I don't do a switch check it will not get any more guide . I have no shows scheduled at night at the update time. I tried setting the time for the update for like 15 minutes out and it would say it needed to update and shut down the receiver to do so. It would turn off and then it would come back on to live tv but no updated guide. This is happening on both 942 receivers.
The only time I could force an update was by unplugging the receiver for 15 minutes and then replugging it in and it would update the guide. I turn off both receivers at night ; main 942 in living room is in single mode and the master bedroom is in dual mode.
I called Dish and spoke to the tech department last night and again this morning around 7:00 am. Both techs ran me through the menus , information screen etc, but it wouldn't update. Supposedly the 942 people are supposed to call me and see if they can help in the next 24 - 48 hours.
If I have to keep updating my guide by doing a switch check on both receivers nightly , then I am really going to hate this. It will be like going back to the days when I had to turn off the 921 everynight to make it reboot.
