I'm going to say Yes, But only a little. Equipment wise, most CSR's don't have a clue about a customers satellite setup. Example I had a CSR try and convince me that my Scranton wilkes barre locals are on the 129. When clearly in North East PA they aren't.
Another issue is very limited do I get someone from the states to take my call. Very upsetting.
But I think service has improved , by offering exsiting customers free equipment,and programming promotions without even asking for it. A Simple Email address is most time only required, where as D* wants to extend your commitment EVERY time a leased receiver is replaced,or upgraded.
I give Dish a thumbs up, but still room for improvement. If they want 2 thumbs up, they need a Dual room receiver that does 2 rooms HD,and they need to drop the per receiver DVR fee.