HD Receiver Loud Humming.

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Plywodstatebum

Plywodstatebum

Thread Starter
SatelliteGuys Pro
Dec 12, 2004
826
15
A Secluded Beach In, Fl.
Short Rant!
We have had Directv since 97 and with the Insurance plan.
I just called to get a replacement receiver and was told I would have to sign another 2 year service program.
so I told them that I am paying for the insurance just for that reason. And I will be moving in a couple of months and not sure If the service will work at the new home.
So I guess I'm just stuck with a loud humming receiver.
Sounds like the Insurance is a scam!
What do you think?
 
raoul5788

raoul5788

Studebaker driver
Staff member
HERE TO HELP YOU!
Supporting Founder
Lifetime Supporter
Dec 28, 2004
31,312
15,043
Cheshire CT
Regardless of having the protection plan or not, you have a defective receiver. They get replaced for free. Call back and tell them it won't boot up and to please send a replacement. Since you have the pp, there should be no shipping charges or contract extension.
 
Last edited:
raoul5788

raoul5788

Studebaker driver
Staff member
HERE TO HELP YOU!
Supporting Founder
Lifetime Supporter
Dec 28, 2004
31,312
15,043
Cheshire CT
It's beginning to look a lot like Christmas......
 
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Drucifer

Drucifer

SatelliteGuys Pro
Dec 22, 2005
920
110
NY Hudson Valley
Hum noise usually comes from either the fan or the HDD.

But BS on the 2 year commitment in order to get a defective STB replaced.
 
Jimbo

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
65,325
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NW Ohio - Buckeye Country
Just call them and when they want to go thru all the tests, tell them nothing comes on the screen, it won't boot up ...
They will either ship you a different b one I r send a tech out.
 
Z

Zashel

SatelliteGuys Pro
Feb 14, 2015
636
86
Wisconsin
when you call in there should be an automated option for the protection plan customers somewhere, so they can get routed to a US call center. make sure you're going through that option.
 
Plywodstatebum

Plywodstatebum

Thread Starter
SatelliteGuys Pro
Dec 12, 2004
826
15
A Secluded Beach In, Fl.
They sent me a new receiver with no contract update, I just had to talk to someone that new there job.
When I was setting it up it kept asking for a password so I put one in and now it won't recognize it again. Do I have to call and have them reset it? or do you guys know a way around.
Thanks Guys
 
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