HEARTS Program
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)but here in PA they have a utilities program where if you have bad credit, you give a deposit and they pay you 6% interest! With todays savings rates it makes me want to give them a deposit just to make some $
Reduce High-Risk Subscribers. DIRECTV U.S. believes that in order to reduce churn, it must improve the overall quality of its subscriber base by reducing the number of high-risk subscribers that activate the DIRECTV service. Beginning in the second quarter of 2005, DIRECTV U.S. implemented a stricter credit policy for new subscribers by requiring high-risk subscribers (those that do not exceed certain minimum credit scores established by DIRECTV U.S.) to pay DIRECTV U.S. between $150 and $200 before activating service. DIRECTV U.S. intends to continue reviewing its credit screening policies to determine whether future changes are appropriate to help ensure that the quality of its subscriber base improves. For example, in January 2006, DIRECTV U.S. increased the upfront payments for high-risk subscribers to between $200 and $300.
http://phoenix.corporate-ir.net/pho...lbmsmaXBhZ2U9NDAyNTMyOSZkb2M9MCZhdHRhY2g9b24=
http://phoenix.corporate-ir.net/pho...lbmsmaXBhZ2U9NDAyNTMyOSZkb2M9MCZhdHRhY2g9b24=
newsposter said:
Christ almighty! No wonder the D* folks I was contracting with dropped memphis like a bad habit! I bet their business took a nose dive. Well over half of all my installs with them bombed the credit check, and they pulled out of memphis in Jan 05. Are they doing the credit check BEFORE the install now? I always thought it was stupid for them to do it after, and I got bitched out by my share of welfare queens because of it. My favorite line: "We pay our bills!"---yeah, that must be the reason for your fabulous credit rating.
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FlyingJ said:I hope that the $100 a month in PPV includes Sports subscriptions...heck even if..that is a whole lot of PPV...you should get 6 hearts!
Oh wait...must be a lot of...ummm , errrr porn
that was my first thought to j, god your hand/wrist must get very tired, home you have a good doc/health plan, lol just messing with ya bro
Hogarth said:
shoot cingular wireless wanted 800 deposit when i was orderng through the sbc webside and haveing it all on one bill and stuff, and my credit is no where near that bad to justify it.
I was so close today to asking "How many hearts do I have" I was reminded about the Heart program, when I called DTV for some questions and she answered the call with Mr...... A very important DTV customer, maybe thats how they answer all call now, but after I heard her say that I so wanted to say, by the way how many hearts do I have??..
I wonder what would happen if a grocery store started to rate it's customers, and told you that you could only buy a certain number of groceries if your score was too low? I wonder how many people would continue to shop at that grocery? A good customer base is hard to establish, and even harder to keep once you start treating them as second class citizens.
leww37334 said:
Good points, though if they do add perks (whatever they are) for people who subscribe to other packages....I think that is a nice reward that other business do...But I would hope that Everyone gets quality customer service, if you have just a bare bones basic package to all the channels with all the bells and whistles DTV has (are having all the movie channels, really that good.) I have HBO...Only for Sopranos
leww37334 said:
Devils Advocate:
If there were only 3 grocery stores? They'd live with it, like we'll do with this.
My point is, limited choices.
truth behind the hearts
1 heart = credit for 30 dollars 3 hearts 50 5 hearts 100 credit for a save for your account currently- even if d screws up your bill agents are supposed to use these guidelines to apply credit to your account
1 heart = credit for 30 dollars 3 hearts 50 5 hearts 100 credit for a save for your account currently- even if d screws up your bill agents are supposed to use these guidelines to apply credit to your account
I've had to call in a few times lately and I've inquired about the hearts program, to which the CSR responds, "I don't know what you're talking about." Each time I've called in though, the automated system and any live CSR always says "You've been recognized as one of our best customers." Should I assume that's a 5 heart rating? Have had D* since 1996....currently have TC Premier, NFLST, MLBEI and NBALP, plus 4 receivers.
That's weird. Last time I called in with a problem, I simply asked at the end how many hearts I had and they told me.kobe8 said:
shucks just activated a new hdtivo last night and forgot to ask how many hearts...i got the 'best' line though too. I guess that means 5. She was happy to have resolved my own vs lease problem since i'm a 'best' customer.
maybe hearts do make a difference?
maybe hearts do make a difference?
leww37334 said:
Actually, this does happen. It's usually called the rewards program or advantage program. I'm a member of one in my local IGA store. they track my purchases, figure I spend about $50ish a month in groceries, and call me a "silver" member. this gives me added discounts on sale items and allows me to write checks for a bit over the purchase. Otherwise, their policy is strictly checks for amount of purchase only. Other grocery stores only track your purchases and don't give you anything for it, so I figure I got me a winner there, albeit not a very useful one.
The hearts program itself is not really supposed to be discussed with customers, so don't be surprised if your CSR disclaims knowledge of it. And hearts rating doesn't affect your ability to get anything from D* at full cost, just like my rewards card doesn't affect my ability to pay cash for a carton of eggs at full advertised price. It just affects discounts (actually discretionary credits, which is the same thing in most cases), and it's logical in a warped manner. If somebody's running the minimum service they can get away with and still maintain commitments and/or doesn't pay their bills on time, of course D* doesn't want to give them free stuff. OTOH, if a guy is carrying TC premier and gets the NFL, MLB, NBA, and NHL and has automatic payment so that they never get a past due bill, D*'ll make back whatever free stuff they get in a matter of months.
The ways to most reliably increase your hearts:
1) pay on time
2) get more programming
3) don't waste your negotiation power on trivia.
4) stay with D*
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