Hopper 3 with no Logos or DVR logos??

[xfoneguy]

Just for Jeepers, try this. Make sure all of your equipment is in standby. Now, unplug the Hopper for 30 seconds. Now, plug it back in and let it go through its cycle. What do you see now?

I tried that early on a few times - it corrected some wierd issues but did nothing for the missing DVR tiles. Also, several others have said that any sort of re-boot would interrupt any download(s) and they would have to start again. Sound reasonable?

 

[xfoneguy]

I tried that early on a few times - it corrected some wierd issues but did nothing for the missing DVR tiles. Also, several others have said that any sort of re-boot would interrupt any download(s) and they would have to start again. Sound reasonable?

I've gotten kind of "gun-shy" about rebooting.

 

[Bobby]

I tried that early on a few times - it corrected some wierd issues but did nothing for the missing DVR tiles. Also, several others have said that any sort of re-boot would interrupt any download(s) and they would have to start again. Sound reasonable?

You've been installed long enough now that your system downloads should be complete.

 

[mrbrock72]

I've gotten kind of "gun-shy" about rebooting.

I've rebooted mine at least 10 times since I've had it.

 

[mrbrock72]

Something else I did that may or may not have helped was going to diagnostics tools and reset receiver to factory defaults.

 

[xfoneguy]

You've been installed long enough now that your system downloads should be complete.

that's kind of what I was thinking ............

 

[xfoneguy]

Something else I did that may or may not have helped was going to diagnostics tools and reset receiver to factory defaults.

now THAT I haven't tried.

 

[schroby77]

I'm an RSP installer for dish. Even on out tech portal page there is no work around for this besides what has been said on here - reboots, nightly process, etc. There are numerous other techs who are having the same issue as me, so I'm assuming it's a software issue. Like I said, I have channel logos and my search works. In fact, everything works exactly like it is supposed to except the DVR icons and home page don't have picture icons - just generic grey dish logo place holders.

 

[schroby77]

Factory reset didn't help me.

 

[xfoneguy]

I'm an RSP installer for dish. Even on out tech portal page there is no work around for this besides what has been said on here - reboots, nightly process, etc. There are numerous other techs who are having the same issue as me, so I'm assuming it's a software issue. Like I said, I have channel logos and my search works. In fact, everything works exactly like it is supposed to except the DVR icons and home page don't have picture icons - just generic grey dish logo place holders.

EXACTLY the same for me - so are we back to just waiting? Do reboots really hose the process?

 

[jim2000]

Is this in settings I have the same issue no logos called dish they have no fix right now give it 4 or 5 days they said

 

[xfoneguy]

Is this in settings I have the same issue no logos called dish they have no fix right now give it 4 or 5 days they said

It's been 5 days for me - so another 5 days or ??

 

[dridas]

Same issue here.

No logos on recordings or PTAD.
Search doesn't work, will only display channels, not shows.
PTAT recordings are not showing up under the network they were recorded on. In fact, when I click the icon, it gives an error of no recordings.

 

[schroby77]

Not sure. At this point, I'm hoping the Netflix update on the 11th will fix it.

 

[schroby77]

Just saw a corporate response on the Dish Portal. It is a known issue and they are investigating it. We are not to replace hoppers because of this issue. So I'm not losing my mind and it is a software glitch after all.

 

[D. Manley]

All my icons & logos have populated with the exception PTAT for the actual installation date - only took a couple of days. I'm betting those from the install date just remain generic until they automatically expire & roll off.

 

[xfoneguy]

Just saw a corporate response on the Dish Portal. It is a known issue and they are investigating it. We are not to replace hoppers because of this issue. So I'm not losing my mind and it is a software glitch after all.

glad to hear that it's being looked at - thanks!

 

[xfoneguy]

All my icons & logos have populated with the exception PTAT for the actual installation date - only took a couple of days. I'm betting those from the install date just remain generic until they automatically expire & roll off.

Like I said - 5 days later and new recording aren't getting the "artwork" either - I'm recording new programs every day. So it's not just a matter of "old ones expiring"

 

[schroby77]

Ditto

 

[D. Manley]

Like I said - 5 days later and new recording aren't getting the "artwork" either - I'm recording new programs every day. So it's not just a matter of "old ones expiring"

I got it, just confirming that your situation is not the norm.