I have a Hopper 3, and sometime in June we began having an issue with the attached external hard drive (EHD). When the EHD was sorted by title, only recordings up through the letter "S" were being shown. When the contents were sorted by record date, recordings beyond "S" were shown (i.e., recordings beginning with "The" or "Z"), but older recordings were not shown. All the recordings that are shown on the screen can be selected and played, so apparently nothing's been deleted; just the indexing by the Hopper is malfunctioning. Further diagnosis indicated that only 38 screens of recordings, or about 570 recordings, could be shown. Dish customer service has been spectacularly unhelpful; I've called them 5 times on this issue, and after walking through the usual Tier 1 and Supervisor steps (reboots, unplugs, etc.), they claim to be submitting tickets to their engineering group. We have yet to hear back from anyone, and the last software update was to version 711 on 8/30/2026. They even sent us a new Hopper 3, and the problem remains. Is anyone else seeing this issue and/or has a fix for this? Thanks!
Hopper EHD Indexing Issue
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There is a limit on the number of recordings that can be displayed and you have exceeded it
Yep, that is correct. It is one of the reasons not to go with just one big EHD. It is better to have a few smaller ones.
Wasn't the limit 999 as I remember from the previous discussions about the limit or has the limit actually been reduced?
The bigger size EHD or any HDD the higher the failure rate also
Learn something new in this business every day. I had no idea there was a limit to the number of DVR'd shows that could be displayed.
I have two 2T drives on our H3...Wife puts movies on one and TV series on the other.
I'm skeptical about the number of shown recordings limitation, especially since Dish is now advertizing that you can have up to 7TB of stored recordings on an EHD (6TB if that's split between two EHDs). The limited number of titles being shown makes ZERO sense...
I have no proof, but I have seen multiple posts here over the years where someone discovers that there appears to be a maximum number of entries that can be displayed and someone responds with some version of: Yep, old news.
Well, what would be spectacular is if we could hear it directly from Dish. But I suppose that's too much to ask. I've tried multiple times to have any sort of exchange with the engineering team at Dish, but they seem to be sequestered in some ivory tower somewhere. Or the "team" is really just one guy. Or there's no permanent engineering team at all, just fractional engineers they hire from time to time.
To see more, just change the sort order from Date to Name. It won't show you more than the number shown, but it will show some shows below the list by date. They are still there, and if you look at a series recording, you may see some after the date; they still show up as previously recorded.
It's just a max-display bug, since they thought 6TB HDs were out of reach for the public when they wrote the EHD code.
It's just a max-display bug, since they thought 6TB HDs were out of reach for the public when they wrote the EHD code.
I reported the same thing a few months ago with the same response from everyone. The thing is, I could swear that in the past (more than a year ago), I was able to see all my recordings, much greater than the 570 we can see now. And Dish crows that the Hopper can support up to 20TB of external storage! What's the point if you have to connect a dozen small disks? it's so stupid and I am convinced it a bug that was added a number of software releases ago. But, as other have stated, Dish doesn't give a crap. I had a 3TB drive (not large by today's standard) that was about 60% full. I added a second 2TB drive and it took many days to transfer half of my recordings to the 2nd drive. It's a royal pain in the butt because you have to move them to the Hopper first, and then to the other drive. What makes it worse, if you select more than 3 or 4 recordings at a time, the Hopper gives up with an error and you have to do a reboot to continue. Their support for EHDs is garbage. My old Vip 722K was much more robust, even though it only supported up to a 2TB drive.
THANK YOU. I knew I couldn't be the only one out here facing this issue who thinks it's worth addressing. If I were to bill Dish for the time I've spent on this, they'd owe me a couple of years of free subscriptions. Since Dish seems to be largely unconcerned with user experience and sequesters its engineering department behind its unskilled customer service teams, the next move is to see if we can get the BBB to spur them into taking action on this. After being with Dish for 29 years, you'd expect a little more personal attention on their part. Why others in this thread are content to just say, "Oh well, it's just the way it is..." is beyond me. If you do the math, I've probably given Dish close to $40K over the years. To say I'm PO'd is an understatement.
By the way, I transfer files from one EHD directly to another on a Linux system. This also allows the option to copy (gasp!) instead of just move.
I don't recall my 722K being all that robust. I remember plugging in USB disks, watching the light flash for a long time... and then... nothing. Unplug, plug in again, repeat. Usually by the third time it would work. The temperamental 722K experience was why I copied all my old 722k EHDs to new EHDs.
I don't recall my 722K being all that robust. I remember plugging in USB disks, watching the light flash for a long time... and then... nothing. Unplug, plug in again, repeat. Usually by the third time it would work. The temperamental 722K experience was why I copied all my old 722k EHDs to new EHDs.
Here's a thread with an official answer:
And the official answer is: "It probably has some limit, although we do not know what that limit is"
And the official answer is: "It probably has some limit, although we do not know what that limit is"
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