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[Partysox]

Actually it doesn't. The one in Google only resets Android TV to it's factory default.

Only one way to find out who is right.

 

[charlesrshell]

OMG, I would assume he said that because it's either come up with his customers or in discussions with other people in his field. Does it really matter?

Yes. I wonder what he has done for his customers! If factory resets don't work. I am going to request a replacement from DISH. Maybe third time is a charm. I had same issue with one of my Joey 4s connected to a Vizio. Replacement Joey solved that black screen issue.

 

[clone1008]

Only one way to find out who is right.

Been there done that. I have been working with Android/Android TV/Android TV boxes for years.

 

[clone1008]

Yes. I wonder what he has done for his customers! If factory resets don't work. I am going to request a replacement from DISH. Maybe third time is a charm. I had same issue with one of my Joey 4s connected to a Vizio. Replacement Joey solved that black screen issue.

Yep been following your situation for a long time now. I would have had Dish out to my house a long time ago. I have better things to do with my time than mess around with their sh!tty equipment, but that's just me.

 

[charlesrshell]

Yep been following your situation for a long time now. I would have had Dish out to my house a long time ago. I have better things to do with my time than mess around with their sh!tty equipment, but that's just me.

Yep. Doing morning roll calls with all my DISH equipment is getting old. This WJ4 is a replacement for the identical issue. If factory resets don't work I will call DISH.

 

[charlesrshell]

No. I will factory reset the TV and then see how goes it tomorrow. If that don't work will do the WJ4. Is there a difference between the factory reset in the Tools menu and the one in the Google menu?

TV factory reset did not help the issue. WJ4 and Vizio TV would not start this morning. Had black screen and audio untill I did a Joey reboot. So I tried to do a Joey factory reset from the Tools menu but nothing happens. Does anyone know why the WJ4 Tools factory reset doesn't work? So I did the Google factory reset. Went thru all the steps that the DISH technicians go thru on new installs. My Joey stayed activated. I am not going to reload all my apps for now. Will see how goes it in the morning.

 

[Partysox]

TV factory reset did not help the issue. WJ4 and Vizio TV would not start this morning. Had black screen and audio untill I did a Joey reboot. So I tried to do a Joey factory reset from the Tools menu but nothing happens. Does anyone know why the WJ4 Tools factory reset doesn't work? So I did the Google factory reset. Went thru all the steps that the DISH technicians go thru on new installs. My Joey stayed activated. I am not going to reload all my apps for now. Will see how goes it in the morning.

My guess is the tools reset is turned off.

 

[charlesrshell]

My guess is the tools reset is turned off.

Yep I think you are correct. I think it said something to that effect during the Google reset. I had to reload everything. Remote control, Joey name, etc, etc.

 

[Partysox]

Yep I think you are correct. I think it said something to that effect during the Google reset. I had to reload everything. Remote control, Joey name, etc, etc.

Did you get a software download during the WJ4 reset?

 

[charlesrshell]

Did you get a software download during the WJ4 reset?

Yes. It's part of the setup. Took about 20 minutes. P612 APV P61205.

 

[navychop]

Are people still having problems with the Plus if they only have a single H3 and no Joey? Other than slow operation?

 

[charlesrshell]

Are people still having problems with the Plus if they only have a single H3 and no Joey? Other than slow operation?

My H+ has been running ok what little bit I watch it. Primarily use my other H3 because of the Plus slow skip/back issue.

 

[Davidg001]

Yes still can't get some apps like Disney and Amazon Prime video to work. Deleted and reinstalled multiple times still nothing. Customer service representative said it's a known issue with no ETA for fix.

Sent from my Pixel 6 Pro using Tapatalk

 

[Partysox]

Yes. It's part of the setup. Took about 20 minutes. P612 APV P61205.

Well it sounds like you have done all you can do, If its not fixed I guess its Tech time.

 

[charlesrshell]

Well it sounds like you have done all you can do, If its not fixed I guess its Tech time.

Yep I hear ya. I really hope the Google factory reset fixes things. I think there is something in the over night updates that is causing my WJ4 / Vizio to have black screen for the initial start up of the day. Time will tell. If a third WJ4 doesn't fix things I don't know what I will do.

 

[Partysox]

Yep I hear ya. I really hope the Google factory reset fixes things. I think there is something in the over night updates that is causing my WJ4 / Vizio to have black screen for the initial start up of the day. Time will tell. If a third WJ4 doesn't fix things I don't know what I will do.

Another question is your Vizio 4K HDR?

 

[charlesrshell]

Another question is your Vizio 4K HDR?

No. It is only HD, no 4K.

 

[J_Smooth]

Yes still can't get some apps like Disney and Amazon Prime video to work. Deleted and reinstalled multiple times still nothing. Customer service representative said it's a known issue with no ETA for fix.

Sent from my Pixel 6 Pro using Tapatalk

So strange. I get Disney and Amazon Prime without issue. Always have. Hulu was a problem at the beginning with no audio and sound until you backed out and came back in, but that issue was fixed within a few weeks.

 

[charlesrshell]

TV factory reset did not help the issue. WJ4 and Vizio TV would not start this morning. Had black screen and audio untill I did a Joey reboot. So I tried to do a Joey factory reset from the Tools menu but nothing happens. Does anyone know why the WJ4 Tools factory reset doesn't work? So I did the Google factory reset. Went thru all the steps that the DISH technicians go thru on new installs. My Joey stayed activated. I am not going to reload all my apps for now. Will see how goes it in the morning.

Day 1 after Google factory reset for my WJ4. Vizio and Joey started right up, no issues. Will post again in the morning.

 

[jgags6]

jgags6 have you tried a factory reset for your Joey & Samsung TV?

Yes, I have and the same problem is still occurring. And actually, not only do I have to restart the Joey first thing in the morning, but every time I turn the TV off and then turn it back on the Joey is basically frozen - or green screen or some other issue where I actually have to pull the cord - I'm not able to use the remote to go and reset the Joey. So from my stand point this has gotten worse since my October Install and I'm at the point where Im going to call dish and tell them that I want out of my contract because this is ridiculous.