The thing that ticks me off is that Dish is well aware that customers and retailers hate their upgrade system. As a retailer we have to hear the same complaints everytime someone wants to upgrade and I have no control over it. I also have no answer to give them as to why. It puts the sales person in a pretty crappy spot.
Dish hears and sees customer complaints all the time. They also hear it from retailers a lot. You'd think they'd get things firgured out but maybe the system they have IS their best option. I guess we'll never know.
Some interesting points.
If they have a defined rate structure, why not have an established customer rating and show a matrix for that too? It can't be that hard, continuous years of
subscription, autopay customer, late payments, slow returning equipment, etc. etc. Whatever factors they use, and are reasonable from a business aspect.
What about the price structure for covering installation costs? Maybe what various installers charge, historical performance of the installer (number of complaints), regional differences (whatever those might be).
Different rate structures for different installers would also affect the promo they can give a customer in a specific location, would it not?
Do you think they want to publish ALL those statistics? Maybe they should.. are they legally obligated? Maybe only if there is a specific issue and only
to the parties involved. Just food for thought.
