I know it's hit or miss on getting installers. That's why I was hoping for a specific person to request when I call retention to arrange the upgrade from the HR10. Whoever does it will have to switch out the dish, add two lines through the attic, and install the (hopefully Zinwell) multiswitch on the video control shelf I just had built in a closet in preparation for the changeout.
Getting the dish mounted and the multiswitch installed correctly are my main concerns. I can probably handle setting up the DVR myself as I've been lurking in HR20 related message boards since it was first introduced, waiting for the right time to do the upgrade. Topp Robertson was contemplating becoming a DirecTV installer and I would have definitely used him, but he hasn't done so yet and I can't wait for him any longer.