And the only to weed them out os raise holy hell, call DTV, threaten them to leave, make demands, write letters and demand, DEMAND, action. If they want your buss, you will get it. If they don't you won't. Simple as that. I cussed out the meth addict who called me to complain that i sent her people away when they showed up at 11 during the 9-1 window. I was admant after a lot of bad experiences that they had to be there at 9 or I would send them away. She hung up on me. When I called retention to cancel today, they asked why, (a lot of this detailed on my moron erport post) and they said they would force meth addict April from Atoka to send her subcontractors (I refused to let Directtech in my house) Megatech (absolutely A No. 1 class professional folks) out on the 9th, I said too bad, Comcast is coming on the 7th and BTW the noly way DTV is allowed to come is after hours or this Saturday at 8 a.m. no later than 8:30. Otherwise, disconnect it, no negotiating, period. I have been a customer since 94, over 200 a month average at least. Guess what, they conferenced me into the not very pleasant conversation with the local installer contract holder where DTV told them they will send their sub here tommorow at 5:30 to 6 o'clock or else, got a call 5 minutes later from the sub directly who are great and were always willing to do it anytime but due to the system the sub can't do jack even on DTV's orders unles the primary install contract holder tells them too, which is why direct had to tell their primary to tell the sub. So basically, if you spend enough $$$ with them, being a dick works. Those that say it doesn't are wrong. But no need to be one to the little guys who show up at your door, call their office or DTV, they or both are the problem.