vurbano said:Tell me. What makes D* customer service Better than Cables?
CygnusTM said:I switched in the other direction about a year and a half ago, and I found the exact opposite to be true. Certain channels on Dish were full of artifacts, but I see none of that on DirecTV. I even have a much bigger TV now, so spotting artifacts would be even easier.
Also, my DirecTivo is so much better than any of the crap DVRs I had with Dish.
vismich said:I left DirecTV for Dish Network a week ago today. I was a DirecTV customer for 6 years, and it was a very hard decession. It sounds retarded to say, since I am talking aboyt TV...But it was. However, trhere a re a few observations that I wanted to share with DirecTV owners.
1. I left because of the awful customer service. DirecTV was the best in the business when they ran thos ecommercials years ago. They are the worst now. They don;t care until you say your leaving...THEN ..and only THEN...do things get done.
2. The Picture Quality on Dish is lights out BETTER than DirecTV. I usually dont notice stuff like this, but it was very obvious.
3. My biggest concern with leaving was losing the NFL ticket. While it was sad, the more I think about it ...DirecTV has to be concerned over the new NFL plans. I mean, they will be telivinsing nationally a Thursday night game, Sunday Night game and TWO M onday Night games...This is in addition to the locals you already get.....
All in all, I am very happy with the switch.
I cant ever remeber calling for a service call with cable TV, ever. But satellite on the other hand is chockfull of potential problems, dish alignment, bad lnb's, loss of signal due to rain. You just dont have that with cable. I dont see how any legitimate rating organization could deem satellite the best in performance or reliability etc.FlyingJ said:I didn't say it was better. I stated that in my experience, I had terrible customer service with my local cable company, terrible. I can't remember in at least the last 5 years having any problems CS wise with D*, but that is just my experience and it just doesn't mean much more than that.
My cable? I dont have cable, but I did experience it for 20 years or so. And never paid for a service call or any service protection plan. Try getting a D* rep out to the house without a protection plan and its gonna cost you buckssssssss.stuart628 said:no confusion here, just letting you know where I think people are getting your Cable is better then Directv on Customer service
Wow giving orders. You must feel very important. I will continue to sub to D* as I have a large equipment investment for now. I will continue to voice my opinion and you are free to use the ignore function. I will not however bark orders to others or spew D* propoganda, two things you have apparrently learned how to do.FlyingJ said:Either stop subbing to D* or shut up, or both.
Please try to address the topic of the thread. Im tired of rehashing my situation. And really I dont know why you cant read, but Ive said several times that D* customer service is better than E*'s and when did I say that I do not watch D*'s HDlite?FlyingJ said:Tell me what D* propaganda I have ever spewed? Ever? All I know is that I don't pay a bill every month to a company that I bash every chance I get.You don't like the HD offerings, you have E* for that, you don't like the customer service, ok call E*, they are doing nothing to improve PQ, oh, you have E* so that doesn't matter.
NFL ST has lost it's value (in your opinion), but you don't get ST so that doesn't matter. What the heck do you watch on D*? Not HD, not football, I don't get what your complaining about.
Not sloppy, careful. Big difference. Measure your words, you will come off looking a lot smarter than you do now. You are right about the investment though. Its too much to lose right now. I also hope my DMA is dead last for mpeg4 HDLIL so that I dont have to commit or pony up cash and get locked into a loser again if they dont come through. OTA will outperform it anyway. Hopefully by 2008 D* will improve PQ and offerings. If not I plan to leave in 2008.FlyingJ said:. Getting sloppy too. With the "I never said....... Vurbano, you remind me of the guy across the street that can't stand his wife, but has too much invested to get out.