Digital Dude said:I'd been with DirecTV since the introduction of the DTC-100 over 6 years ago but I have a personal ethical dilemma that keeps me with DirecTV for the time being, that's E*'s outsourcing their customer service and the way they nickel and dime their subs. We have Sirius over XM because XM's customer service is 1/2 way around the world. I want better PQ but won't reward a company that sends jobs overseas. I know DirecTV has plans to do the same so I'm screwed, but the first time I call DirecTV and get an asian call center it'll be hello Dish.
I don't know what you mean by the highlighted section, DD... D* just opened up their fourth owned call cneter in Montanna, to go with the ones they own in Oklahoma, Alabama and Idaho. They also have announced plans to open another call center in the Denver area next year IIRC. While D* does have some call cneters outside the US (in the Phillipines, the Dominican Republic and Mexico) the vast majority of call centers, both owned and outsourced, are right here in the good ol' US of A! :up