i love VOOM but (1 Viewer)

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rang1995

Thread Starter
Supporting Founder
Supporting Founder
Sep 30, 2003
904
0
Bergen co NJ
These CSR's are the dumbest things on earth..can't even fix a password to check your "my voom" without researching and "escalating" then telling me it will take a few days..jeez,it's these little things
 
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Mr Tony

SatelliteGuys Pro
Supporting Founder
Nov 17, 2003
291
39
Mankato, MN
sounds like some of the telephone companies I deal with everyday.

We'll get that billing address changed by the end of the week

(takes 4 days to change where a bill is sent)?? :eek:
 

1080iBeVuMin

SatelliteGuys Pro
Feb 29, 2004
915
0
Santa Rosa, CA
I just wanted to change my billing address to a p.o. box, and he put me on hold *several* times to check how to do that. I wanted to raise another issue, but I didn't dare with this guy. I would have been on the phone another hour.

And forget trying to get on the email list as a customer. I got duplicate emails and asked the CSR to remove *ONE*. I stopped getting any! I requested several times to get back on. Never has happened.
 

rang1995

Thread Starter
Supporting Founder
Supporting Founder
Sep 30, 2003
904
0
Bergen co NJ
sorry i am on with the 3rd one and 3 different answers,,and i am a moderator, a PISSED off one..they are so frustrating,they are the front lines with the public and cant reset a passwor or tell it to you when the website says call voom
 

ratam

Well-Known SatelliteGuys Member
May 11, 2004
33
0
San Francisco
I've been trying to login to the website now for six months. I have called & emailed them mumerous times to have someone reset the $%#@! password. I have given up for now. Can anyone tell me if there is anything there worth all this trouble, assuming that I could ever login and access it?
 

traxxs

SatelliteGuys Family
Mar 9, 2004
70
0
I have never been able to log in to web site seems the csr who created my account created 2 different user names.Call has been escalated several times but still doesnt work
Been trying since march to get it straightened out .Someone called yesterday said it would be ok in 2 days .We shall see.
 

babyj

SatelliteGuys Pro
Mar 22, 2004
223
0
Houston, TX
vooms answer for everything: sir we will escalate this situation right now.

u guys remember back in the days when things got solved right then. and once in a while things escalated when u get really pissed and threatened to killl them.
 

rang1995

Thread Starter
Supporting Founder
Supporting Founder
Sep 30, 2003
904
0
Bergen co NJ
Look i love VOOM but hate the answers by dummies..get a service monkey(see news) they can be taught to ESCALATE.....and nothing gets done...where did they learn that word from??tom ridge?
 

Ken Thompson

Active SatelliteGuys Member
Jul 27, 2004
23
0
Bakersfield, CA
ratam said:
I've been trying to login to the website now for six months. I have called & emailed them mumerous times to have someone reset the $%#@! password. I have given up for now. Can anyone tell me if there is anything there worth all this trouble, assuming that I could ever login and access it?

Here's what you get when you log in:

1. Your personal account info - The programming you subscribe to, your address, the equipment you have installed, and whether your account is currently active or not.

2. How much money you owe Voom.

3. The ability to change your password and email address.
 

rang1995

Thread Starter
Supporting Founder
Supporting Founder
Sep 30, 2003
904
0
Bergen co NJ
after answering security question (place of birth,like i don't remember) i get this
"Invalid answer to your security question--please re-enter answer


Need more assistance?
Should you fail to receive your information, or are still unable to log in, please contact us at 1.800.GET.VOOM
" you call for assistance and get NONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 

ratam

Well-Known SatelliteGuys Member
May 11, 2004
33
0
San Francisco
Ken Thompson said:
Here's what you get when you log in:

1. Your personal account info - The programming you subscribe to, your address, the equipment you have installed, and whether your account is currently active or not.

2. How much money you owe Voom.

3. The ability to change your password and email address.

Thanks Ken. Seeing as how I already know all this information, except for my password, there is not much point in wasting any more time trying to login. I think I'll see whats on TV instead.
 
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