I Need Help/Advice Re: Possible DirecTV Scam (1 Viewer)

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SpencerCat

SatelliteGuys Guru
Hopefully someone here can help me re: an apparent scam that DirecTV is running.

In December 2018, I received a letter from DirecTV offering me a $200 Visa Reward Card if I signed up for service from DirecTV. So I called, arranged for service, and was told that I would be sent a letter with redemption requirements, and that a reward card would be delivered within 3-4 weeks after redemption. In February 2019 I realized that I had not received the letter with redemption requirements, so I called DirecTV and was told that I would receive my reward card within 3-5 business days.

Today, July 24, still not having received my reward card, I called DirecTV, was bounced around from person to person for more than an hour, only to be told by a supervisor in the Reward Center that they could not give me my $200 because too much time had elapsed, even though on two occasions, I had been told by DirecTV personnel that I would receive a $200 reward card.

The supervisor in the Reward Center suggested that perhaps both the reward card and the redemption letter had been ‘lost in the mail’. I smell fraud, a way to increase AT&T/DirecTV’s profits, by scamming customers and hoping that they will forget about the reward card.

My wife and I live on a monthly social security check and a teacher’s pension check, but AT&T/DirecTV, a multi-billion-dollar company, cheats us out of $200?
 
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raoul5788

Studebaker driver
Staff member
HERE TO HELP YOU!
Supporting Founder
Lifetime Supporter
Dec 28, 2004
30,583
14,168
Cheshire CT
Have you tried calling the loyalty department? Sorry, I don't have a number for you.
 

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
64,173
4,384
NW Ohio - Buckeye Country
Call in and ask for the Retention/Loyalty dept, see if they can help ... he CSR's won't be able to help.

Personally, I doubt it is a scam ...
Could it be from another vendor , 3rd party for D*, sure.
 

longhorn23

SatelliteGuys Family
Nov 21, 2017
107
49
Rowlett, TX
I had the same problem when I signed up for directv. I was promised a 200 dollar gift card. Never got it. They kept giving me the runaround when I called. And eventually they said it was too late after 6 months for them to do anything. Really sh!tty customer service.
 

Radioguy41

SatelliteGuys Pro
Aug 7, 2008
2,195
1,735
Lehighton, PA
File a complaint, either thru the mail or on-line, with your state attorney general's office. They will get a resolution for you. I have used that avenue 4 times with positive results in my favor every time: Dish, Ford, a local fuel oil provider, and Fedex.
 

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
The reward card was real around the time you mention. The issue was the redemption process was not clear with everyone.

Used to be when a customer got a gift card it got sent out automatically. Now you got to wait for the letter and do something to get it mailed to you.

Complain enough, you will get it
 

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
File a complaint, either thru the mail or on-line, with your state attorney general's office. They will get a resolution for you. I have used that avenue 4 times with positive results in my favor every time: Dish, Ford, a local fuel oil provider, and Fedex.

That usually works. Dish has had so many issues with the attorney general they usually bend over to resolve it
 
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SpencerCat

SatelliteGuys Guru
The reward card was real around the time you mention. The issue was the redemption process was not clear with everyone.

Used to be when a customer got a gift card it got sent out automatically. Now you got to wait for the letter and do something to get it mailed to you.

Complain enough, you will get it
I waited for the letter, and when it never arrived, I contacted DTV; they said they would send me the Reward Card, but they didn't. Longhorn23 said he had the same problem, so, as I wrote in another post: This looks more and more like the business plan of AT&T/DirecTV: fraud and conspiracy to commit fraud.

I've contacted my congressman, the state attorney general, and the FCC. We'll see what happens.
 
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Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
I waited for the letter, and when it never arrived, I contacted DTV; they said they would send me the Reward Card, but they didn't. Longhorn23 said he had the same problem, so, as I wrote in another post: This looks more and more like the business plan of AT&T/DirecTV: fraud and conspiracy to commit fraud.

I've contacted my congressman, the state attorney general, and the FCC. We'll see what happens.

It’s called breakage.

I used to do a $125 rebate when I sold dish network service to satelliteguys members.

I started doing a no bull crap rebate. Meaning I would write the check within a week or so of installation.

Since it was gift with purchase Dish told me I had to use their vendor and they did the classic send a letter, fill out the form, pay a processing fee, and wait 2 months for the gift card.

I had so many complaints, I said screw dish policy and went back to just writing checks instead of sending the order to the fulfillment company.
 

cinsu

SatelliteGuys Pro
Sep 24, 2013
305
44
The States
Same as any other major corporation redemption scheme you need to be persistent, follow a redemption process and not wait 7 months. If you can’t get a successful result on directv.com/redeem you’ll likely need to go thru retention.
 
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