Well, my service is back on. The only way I could get through to anyone is via the toll free number they set aside for us "deadbeats" I guess...
The next girl I talked to said I could pay over the phone via check. So, I grab my checkbook.... Then she tells me "uups, no, since we have no payment history with you we need Western Union, MoneyGram, etc..." She at least apologized for the misinformation.
I gave up and went to a MoneyGram location. After about 2 hours my service was restored, and they tell me I can't pay with credit card for 6 months. I'm still irate about the situation and am still waiting for a "manager" to call me back... At least now with my service restored, maybe I can get through to retention and complain.
I am surprised at how poorly they've treated me through this process. I own a house, have great credit, and no significant credit card debt, no late payments with anyone. Yet I had to wait in line with a girl who was buying a money order for an STD test (I'm not joking....) and pay something like $70 in reactivation and chargeback fees to get turned back on. That eats a significant chunk of my new customer incentives.
I'm really hoping DirecTV makes this right... This is bull**** and I'm not at all happy with the level of service I've received. I can see why they require a 2 year contract...
I am considering a BBB complaint.