Important! Joe harkins and install problems

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rang1995

Thread Starter
Supporting Founder
Supporting Founder
Sep 30, 2003
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Bergen co NJ
Joe Harkins who has been very helpful to us here has been transfered(nothing to be read into this) i was asked to post this so there will not be a flood of e-mails to him, since he won't be able to do anything about the problems..They are setting up a new team and hopefully i can post the e mail or a new # for the usual problems ASAP..I know i speak for all in wishing Joe well in his new assignment!
 
vurbano

vurbano

On Double Secret Probation
Supporting Founder
Apr 1, 2004
23,813
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Newport News, VA
rang1995 said:
Joe Harkins who has been very helpful to us here has been transfered(nothing to be read into this) i was asked to post this so there will not be a flood of e-mails to him, since he won't be able to do anything about the problems..They are setting up a new team and hopefully i can post the e mail or a new # for the usual problems ASAP..I know i speak for all in wishing Joe well in his new assignment!
I hope Joe is not being blamed for INstalls INC's lack of service. He has been a life saver from what I have read.
 
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ondarocks

SatelliteGuys Family
Apr 20, 2004
39
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rang1995 said:
Joe Harkins who has been very helpful to us here has been transfered(nothing to be read into this) i was asked to post this so there will not be a flood of e-mails to him, since he won't be able to do anything about the problems..They are setting up a new team and hopefully i can post the e mail or a new # for the usual problems ASAP..I know i speak for all in wishing Joe well in his new assignment!

That's funny, he emailed me a couple of hours ago in helping me with my botched installation. I hope not.............
 
riffjim4069

riffjim4069

SatelliteGuys Master
Supporting Founder
Apr 7, 2004
35,216
289
SatelliteGuystonfieldville, U.S.A.
Well wishes are certainly in order! Of course, the bad news (for me) is Joe was in the middle of correcting my OTA problems - I wonder if someone is gonna answer his phone?

:river...and yes, those are tear drops you hear hitting the floor.
 
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rollerfink

SatelliteGuys Pro
Mar 1, 2004
294
0
Detroit
Hmmm, he told me yesterday that he was setting up a service call to get me a bigger dish -- but I haven't heard anything from Voom/local sub-contracted installer yet. Hopefully I won't get lost in the shuffle.
 
riffjim4069

riffjim4069

SatelliteGuys Master
Supporting Founder
Apr 7, 2004
35,216
289
SatelliteGuystonfieldville, U.S.A.
rollerfink said:
Hopefully I won't get lost in the shuffle.

...that reminds me of a joke I heard the other day: What does rollerfink and a deck of cards have in common? They both got shuffled by Installs Inc. :yikes

But seriously, I hope you get your dish situation squared-away as soon as possible and I hope neither of us are dealt a bad hand.

Riff...<EOT.
 
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jimmykce1

SatelliteGuys Pro
Apr 5, 2004
801
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I just gotten and email from Joe yesterday afternoon. Joe said he is going to get me a bigger dish. Hopefully he can get this before he is transferred.

Joe: wish you good luck in your new position! thanks for your help!
 
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owlbox

SatelliteGuys Pro
Mar 18, 2004
223
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MA
New Job

Hopefully this is a promotion for him. He certainly deserves it. His can do attitude and customer focus is just what Voom needs to get off the ground.
 
riffjim4069

riffjim4069

SatelliteGuys Master
Supporting Founder
Apr 7, 2004
35,216
289
SatelliteGuystonfieldville, U.S.A.
I too hope this is a promotion for Joe, but unfortunately the bottom line is the bottom line: make a profit or get fired, demoted or reassigned. Unfortunately, with the numerous installation problems being reported on this website, I just don't see how it is possible for Installs Inc. to be making money on their VoOm installs. Would anyone disagree?

Typical Scenario: unsuccessful initial install - follow up install (repeak dish, upgrade OTA, establish LOS) - return visit to replace STB or upgrade to 24/30" dish.

Riff...<EOT>
 
V

Videofx

SatelliteGuys Pro
Mar 10, 2004
242
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Installs Inc. is the middleman. If they want to be profitable they should make sure their installers across the country are competent.

Bill
 
R

rang1995

Thread Starter
Supporting Founder
Supporting Founder
Sep 30, 2003
904
0
Bergen co NJ
A message from Joe to all

Bob,

Thank everyone for their kind words on Satelliteguys. I appreciate it.
Tell them I'll follow up on all of the jobs that were sent to me to make
sure they get completed.



Thanks,

Joe
 

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