Installation Question

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miller24

SatelliteGuys Family
Dec 3, 2005
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Upgrade Order - Equipment?

Hello everyone. I've been lurking for almost 2 years (yeah, I know :)

I have a question for someone familiar with interpreting Directv installs. This is my order below:
DIRECTV 5-LNB Multi-Satellite Dish
$0.00 1 $0.00
DIRECTV HD Rec. (Expanded HD Prog. Capable)
$0.00 1 $0.00
Standard Professional Install
$0.00 1 $0.00
Standard IRD
$49.00 1 $49.00
Swap New DVR IRD
$0.00 1 $0.00
Handling
$19.95 1 $19.95

This is what I was told that I was getting (upgrading):
H20
5 LNB
Standard Receiver

When I click to "reschedule" it shows that I'm getting a DVR. The reps that I talked to refused to come down on the HR-20 or the reg. DVR.

Help? Thanks!
 
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