I've just received this email from Voom...

T

T2k

Thread Starter
The Raw Nerve
Supporting Founder
Jun 5, 2004
1,856
0
Park Slope, NYC
<table cellpadding="0" cellspacing="0" width="595"> <tbody> <tr> <td>
oly_hdr.jpg
</td> </tr> </tbody> </table> [font=verdana, arial, sans-serif]

We're sorry to inform you that VOOM will discontinue providing service as of April 30, 2005. As a result, we have cancelled your scheduled service visit. You will not be billed for service beyond the date we received your service request. If you have any questions you may call 1-800-GET-VOOM. Once again, please accept our sincere apologies for any inconvenience.

Thank you,
VOOM
[/font]


[font=verdana, arial, sans-serif]The VOOM and HDTV Delivered names and logos are service marks of Rainbow DBS Company LLC. Copyright 2005 Rainbow DBS Company LLC. Other trademarks and service marks shown are the property of their respective owners. All rights reserved.
Billing c/o VOOM, 200 Jericho Quadrangle, Jericho NY 11753


[/font]
 
rtt2

rtt2

Supporting Founder
Supporting Founder
Sep 8, 2003
903
0
Looks like this is the first of customer notifications.

They must have the backend prepared then

Probably soon we will see announcements on the TV and Emails.
CSRs are probably getting new scripts and the shutdown will enter a new phase.
 
webtent

webtent

Well-Known SatelliteGuys Member
Mar 27, 2005
29
0
I just got this as well. I have VaVa Voom, I read this like I will continue to receive service until April 30, but only be charged until my scheduled service date of April 11?
 
T

T2k

Thread Starter
The Raw Nerve
Supporting Founder
Jun 5, 2004
1,856
0
Park Slope, NYC
webtent said:
I just got this as well. I have VaVa Voom, I read this like I will continue to receive service until April 30, but only be charged until my scheduled service date of April 11?

I read the same way - very elegant if it's true.

Bravo again, dear Voom and thank you very much, I'm glad and proud I am one of your subscriber! :yes
 
S

shaun-ohio

SatelliteGuys Pro
Jan 31, 2004
327
0
ohio
yep i got the same message today, they were supposed to service tommorrow
 
R

randym431

SatelliteGuys Pro
May 29, 2004
188
0
So, they actually pulled the feeding tube?
 
ksload

ksload

Supporting Founder
Supporting Founder
Mar 15, 2005
132
0
Eastern NC
I got the same message but I didn't have a service call scheduled./
 
Grimlok

Grimlok

Well-Known SatelliteGuys Member
Mar 29, 2005
27
0
NJ
I had a scheduled install for voom services on April 18th, but I just received a phone call stating that my install was cancelled and that voom services are going down as of April 30th. Good Bye Voom! :no
 
T

T2k

Thread Starter
The Raw Nerve
Supporting Founder
Jun 5, 2004
1,856
0
Park Slope, NYC
Earlier today I've got a call from Voom about the cancellation of their service. Iasked about the possibility of syndicating Voom21 or part of it and availability on other providers and she didn't know anything about it but I was told to call them around next Wednesday. Also I asked about the boxes, she also said they don't know anything yet, next week maybe - I mentioned that lot of us would buy these boxes for OTA purposes if Voom would offer them for cheap like $50 - in case of 1000 peolpe it's $50K immediately...
 
S

spahoose

SatelliteGuys Family
Dec 6, 2004
99
0
service date

webtent said:
I just got this as well. I have VaVa Voom, I read this like I will continue to receive service until April 30, but only be charged until my scheduled service date of April 11?


The way it is written, you won't be charged past the date you called in and set up the service date. This is going under the assumption that you are having problems with signals or don't have a signal at all. Following this theory, you cannot be charged for programming that you are not receiving.
 
L

Lobstah

SatelliteGuys Pro
Mar 6, 2004
444
0
spahoose said:
The way it is written, you won't be charged past the date you called in and set up the service date. This is going under the assumption that you are having problems with signals or don't have a signal at all. Following this theory, you cannot be charged for programming that you are not receiving.

I received the same email, and had a service call scheduled. I ALSO recieved a bill in the mail yesterday for the month of April, which seems to conflict with what the email said.

I think I'll just wait awhile and see what happens ;)

Lob
 
RocketRay

RocketRay

SatelliteGuys Family
Oct 28, 2004
40
0
SoCal
I ALSO recieved a bill in the mail yesterday for the month of April

Mine's due April 27, so if the website still says they're shutting down, I'll mail my bill with a printout from the website. No reason to throw good money after bad.
 
Shawn95GT

Shawn95GT

Tivo fanatic
Supporting Founder
Feb 9, 2005
2,278
1
Phoenix, AZ
I have heard absolutely NOTHING from Voom aside from the 15 second blurb on HDNews.

No e-mail, no call, nothing.

Shawn
 
Jamey K

Jamey K

Recovering Voomer
Supporting Founder
Feb 16, 2005
2,633
10
West Texas
Shawn95GT said:
I have heard absolutely NOTHING from Voom aside from the 15 second blurb on HDNews.

No e-mail, no call, nothing.

Shawn

I got the one cancelling the service call, but I haven't gotten a call or an email saying that are going off the air. Very strange.
 
F

foschus

Active SatelliteGuys Member
May 15, 2004
21
0
Eagan, MN
I haven't received this email yet and I've received other communications from VOOM before, so I know they have my correct email address
 
pederb

pederb

SatelliteGuys Family
Mar 2, 2004
64
0
Oakland, CA
Heck were do we go from here? It feels like you have to turn in your Bentley car and the only alternative are to get a KIA or a Hyundai car instead.

I just checked out DirecTV and Dish's pathetic selection of HD channels. :no
 
S

subdude212

SatelliteGuys Pro
Dec 31, 2003
269
0
MA
pederb said:
Heck were do we go from here? It feels like you have to turn in your Bentley car and the only alternative are to get a KIA or a Hyundai car instead.

I just checked out DirecTV and Dish's pathetic selection of HD channels. :no

You got it, looks like we're all going to be driving clunkers. HD Lite - oh boy. I think its going to be cable for me.
 
L

Lobstah

SatelliteGuys Pro
Mar 6, 2004
444
0
Just to be clear, I believe the email ONLY went to subscribers who had open service calls.

Lob
 
S

spahoose

SatelliteGuys Family
Dec 6, 2004
99
0
Prorates

Evidently, billing has not been set up yet to automatically prorate customer's who had service calls yet. Any charges that you incur after the date you called in to schedule a service call will be refunded back to you.
 
ksload

ksload

Supporting Founder
Supporting Founder
Mar 15, 2005
132
0
Eastern NC
I didn't have an open service call...but I did receive the email.

Lobstah said:
Just to be clear, I believe the email ONLY went to subscribers who had open service calls.

Lob
 

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