joey wont connect

all4jo

SatelliteGuys Pro
Original poster
Oct 5, 2004
398
12
Haiti and lexington ky
Hi guys yesterday out of nowhere my joey started displaying error 1305. i tried rebooting it. i also tried rebooting the hoppers and i also changed the duo node. is there anything i need to do? also if the joey is bad does dish just ship another or do they need to send installer?
thanks
 
Hi guys yesterday out of nowhere my joey started displaying error 1305. i tried rebooting it. i also tried rebooting the hoppers and i also changed the duo node. is there anything i need to do? also if the joey is bad does dish just ship another or do they need to send installer?
thanks
Just call DISH
 
Last ditch effort would be called a "whole home reset". Unplug the joey from the electricity. Unplug all joeys from the electricity. Leave them unplugged. Then go to the hopper, unplug it from the electricity. Then plug the hopper back in, let it reboot, come back to live TV. Then go the Joey(s) and plug them back in. Give them time to reboot, see if that works. If not, call Dish. They'll have you try the same steps when on the phone with them, and if none of those work, they'll work to set up a tech to come out. Please don't get impatient when they ask you to do the steps you've already done, as the tech on the phone can't be sure it was done correctly. Only takes about 10 minutes to do the steps, then the phone agent will work with you to set up a technician.
 

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