I have no idea? That certainly isnt the case. I have two receivers installed in the house. I do not use DVR and only really watch it to watch locals (OTA requires a 50' tower and a healthy Antenna). Thats it and really to watch the 10pm news. (yup im lame). The third is for our camper. I keep it hot (as in pay for the extra receiver even when not in use). Im not sure what is going on honestly. But whatever floats their boat is a okay here. If they want spend the money and do whatever it is they need to do then thats their P and L decision. Seems very odd too me. They just informed me they MUST install new equipment and I shouldn't have purchased a Wally for our camper and they will replace that one regardless? I'm thinkin its time to say bye bye to them..... This is over the top not convenient for a 15 year customer.