Lost OTA channels, Something I can do?

[theph0xx]

Had my installation about 3 weeks ago now. Initially I could recieve all my OTA stations first channel, but couldn't get any of the multicasted ones (aka get 3-1 but not 3-2 or 3-3). After the software update up to 5.68 I could recieve everything I was mapped for. Couple days ago my PBS station has dropped out. I can't pick it up at all even the primary channel. And again I cant pickup anything thats multicasted in the VHF range. Is there something I can do related to the buggy box? Or should I be calling Voom for a new antenna?

 

[Sean Mota]

If you were able to receive them before, try reboot or unplugging/plugging the receiver? You could also try getting the csr sending a hit to the box.

 

[theph0xx]

I did both the power button reset and unplugging reset still to no avail. I guess asking for a hit is the next and final step? If this doesnt help should I be asking for a new antenna? It doesnt make sense to me that I would have them with very acceptable signal strength (flux from 85-95) on all OTAs to getting nothing a little bit later.

 

[mdanderson]

I feel your pain. My OTA channels have been out for about a month now. I am about to cancel Voom if they can't get this fixed.

 

[WickedDyno]

Those who are having problems, have you checked the signal quality/strength on each channel?

 

[wasch_24]

If you are using the diplexer and can access it, disconnect it and look at the inputs and outputs. If you see any discolorization then that is the culprit. I had the exact opposite of your problem last month, no SAT signal. My diplexer received water damage.