Making the switch from DISH, but I need to know the truth about some things....help me please

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Sassan

Thread Starter
SatelliteGuys Pro
Sep 1, 2005
275
10
Columbus
Losing AMC, not that big of a deal.

Losing my local CBS affiliate Sept 1......not happy, but I lived with the OTA option.

Losing B10N.....that's enough. I am tired of being a pawn in the game.






I called DirectTV and got a price for what I want. It seems ok. I didn't pull the trigger yet, had to call Dish to see what my ETF would be.

Called DTV again tonight to ask when I would get service installed if I decided to go with them, because I was going to call Dish tonight and cancel service. I am not unreasonable and did not expect an exact date or time, but some sort of info would have been a guide to go with. Who knows, they could be booked and not out for 2 weeks (this happened to me with Dish when I needed a new receiver installed not long ago, they were so booked that it was 20 day wait to get it).

We went through the basics, and then I asked when the install could be.

Agent ("Pam" but obviously someone from India): We can do tomorrow.
Me: You are telling me that if I order right now, someone will be here tomorrow morning?
Agent: Yes. Now let's get you set up and see when we can get someone out.
Me: You just told me it would be tomorow morning.
Agent: Please hold.
**2 min hold**
Agent: We average 2-3 days.
Me: So it won't be tomorrow?
Agent: It could be!
Me: I want to know if it will be, or will it be later this week? That makes a difference to what my decision will be tonight.
Agent: Please hold.
**1 min hold**
Agent: Sir, we average 2-3 days, sometimes longer. But it may be tomorrow, but more likely 2-3 days.
Me: You are totally contradicting yourself and not providing a clear answer.
Agent: So let me get your credit card number so we can start your service at the end of the week....
Me: huh?! Let me speak to a supervisor.

Supervisor, already filled in on my question: Sir, we have FOUR houses on your street schedule for installations tomorrow. If you order now, I can make you first on the list. (RED ALERT!!)
Me: You are telling me right now that FOUR people on my street are getting service installed tomorrow morning? You are sure of this.
Sup: Yes, I am sure and looking at this now *starts counting* 1, 2, 3, 5, 7.....yes, 4.
Me: You are obviously lying because there are only 8 houses on this street, and there is no way 4 of them are getting installed tomorrow.
*******CLICK********


First off, if there a DTV truck on my street tomorrow and 4 installs are being done, I will donate $500 to this site.

It seemed like push tactics for the sale, but what REALLY bothers me....the lying. The guy obviously was lying to me ("Rod" from Texas, aka South India as per his accent, I can tell.....)



My question.......is this the norm at DTV?




After this is answered, I will ask for help on my setup if I decide to go with DTV.

THANKS in advance.
 

cardinalrooter

Pub Member / Supporter
Nov 19, 2008
17,167
6
North Central Illinois
Sounds like a big crock of crap, seems all the CSR wanted was your credit card and her commission of the sale. Been with Dish since 1998, like Dish, but these dropped channels, espicially Big 10, is a little too much. Actually thoughts of a move are coming to me as well. Interested in hearing input on your situation. Keep us posted, Thanks.
 

raoul5788

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Sassan, I would try calling back. A different csr will probably make a big difference.
 

fr8flyr

Supporting Founder
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Nov 4, 2003
376
136
Providence Forge, VA
When I switched from Dish to DTV I called on a Monday night and the installation was on Wednesday. I couldn't be happier with my DTV setup, should have made the switch years ago.


Earl
 

DS0816

SatelliteGuys Pro
Jan 24, 2006
522
57
Sassan,

The rep was in a hurry to get you signed up. The person didn't have a good feel for handling the transaction. So, under those circumstances, it's best for prospective customer to end the call and try again with a rep who doesn't give off the bad vibe.
 

Sassan

Thread Starter
SatelliteGuys Pro
Sep 1, 2005
275
10
Columbus
Thanks guys.....I quickly figured out the situation and I know calling back will probably end in a different result.

What I want to know, though, is what am I am walking into? Are people here happy with Direct and their service and tactics? I have been reading, but like as much feedback as possible before making amy decisions.


If thia type of call is the norm, then blehhhhhhhhhhhhhh. Just verifying its not.
 

malacoma

SatelliteGuys Family
May 13, 2008
47
2
Ann Arbor, MI
I switched a week ago and am very happy. The CSR I got on the phone was great, almost too giddy, but he was trying to sell me something. He was not unreasonable at all, overly friendly, but not unreasonable.
 

stardust3

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Mar 7, 2006
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If you have a local store that would help. Do your research & know exactly what you want when you call. If getting hd get a dvr because the advanced receiver fee has you paying for it whether you get it or not, that fee also includes whole home.
 

rapidturtle

SatelliteGuys Pro
Jun 3, 2010
493
64
North Eastern PA
I made the switch about 2 months ago. I signed up online, so didn't have to deal with a CSR. I called them before my install though to see if I could get the new deal they were offering. I just wanted Sunday ticket max instead of basic Sunday ticket, which they had started to offer after I had already singed up. The CSR wasn't very helpful. She said I would have to cancel my order and then redo it, and I could possibly loose my install date, and I might loose some of my rebates and discounts. I didn't do it, and then sent them an email complaining about it. I got a call a day later from them, and a very helpful woman on the phone apologized for the CSR, and gave me the Sunday ticket max promotion. I got the feeling that the original CSR was just reading from a script and wasn't going to deviate from it.

As far as the switch, I am very happy with D*. The whole home setup is awesome. I had a 722 setup with Dish, and everything with D* just seems a little bit more polished. It is very simple and easy to use, and so far I don't miss anything about Dish. I now get all of my RSN's, AMC, and the weather channel has local on the 8's. With the HR34, I never have any recording conflicts.
Good luck in whatever you decide. I think you will be happy with D* if you switch.
 

zim2dive

SatelliteGuys Pro
Mar 8, 2006
669
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Cary, NC
Thanks guys.....I quickly figured out the situation and I know calling back will probably end in a different result.

What I want to know, though, is what am I am walking into? Are people here happy with Direct and their service and tactics? I have been reading, but like as much feedback as possible before making amy decisions.


If thia type of call is the norm, then blehhhhhhhhhhhhhh. Just verifying its not.
I'll be going back to Dish once my 2 yr contract is up.. I had nothing but issues with the signup credits (ie. lost referral credit), followed by a poor installation (fixed 3 months later), and am starting to see other issues now too. In 6? months of DTV service, I've spent more time on the phone with DTV (getting these types of issues resolved), than I ever spent in 4-5 years of Dish service.
 

sethdavidsdad

Member
Mar 2, 2011
12
0
Ark
I switched a couple of weeks ago. Did it all online. Even got a extra $5 off online per month. The online app gave me a schedule of install dates. Worked smooth. Called CSR later to confirm add a referral and add install notes.
 

Iceberg

The No Pain Train
Supporting Founder
Nov 17, 2003
283
35
The Lake House
I've had Directv for 2 1/2 years now...and other than calling them to change programming or to "move" I've been very happy
Had to call them one time for a billing issue (credits didnt show up) but that was a big glitch and the folks affected got a e-mail about it. Directv fixed it the next month
 

Sassan

Thread Starter
SatelliteGuys Pro
Sep 1, 2005
275
10
Columbus
Thanks for all the great info, this is exactly what I need.

So my call was not the norm, good.

Next question......DTV mobile app, can you watch your DVR or live TV on it? I was reading reviews in the Google Play Store that you can't?!?!?!?!? That would be terrible, but I use my DISH mobile app all the time.....





By the way, keeping my $500. There has not been a DTV truck on the street all morning, and I have been checking every hour on the hour lol.
 

lparsons21

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Jul 17, 2009
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The DTV mobile app doesn't allow for watching what's on your DVR. There is one for you Windows PC, DirecTV2PC that will do it. The application hasn't had any real updates in quite a long time, and it is somewhat picky about which computers it will work on. But when it works, it works fine.

With the iOS (apple) version of the DirecTV app, you can watch some channels live on the iPhones/iPads. You can also watch some online shows via that app. Like the Audience channel, and most of the premium movie channels if you subscribe to them.

What you can't do with the mobile app is watch what is on your DVR like you can with the Dish mobile app. I missed that ability with D* at first, but the DirecTV app has been updated many times and is now pretty darned good, even though missing that function.
 

msmith198025

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Aug 28, 2007
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Thanks for all the great info, this is exactly what I need.

So my call was not the norm, good.

Next question......DTV mobile app, can you watch your DVR or live TV on it? I was reading reviews in the Google Play Store that you can't?!?!?!?!? That would be terrible, but I use my DISH mobile app all the time.....
.
No, but you could get a stand alone vulkano or sling player and use their apps to watch. Of course that's added expense.

Sent from my SCH-I535 using Tapatalk 2
 

bobvick

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Jul 20, 2006
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You can also get the nomad from DirecTV. What it does is allow you to transfer any movie, tv show, sporting event, etc... that you have on any of your DirecTV DVR's to your iPhone, I don't think that they have software for an Android devices yet, but they are supposed to have it out SOON... (that is a word you will get used too with DirecTV, LOL)
The only bad thing about nomad is that it takes a long time to process the file to get it ready to download to your iPhone, i.e. for a 1 hour TV show, it takes about 1 hour to process.
I always pick out what I want to put on my iPhone before I go to bed, and then in the morning when I get up, it is done and on there.
Here is the link to check it out.
Also, are you a AAA member? If so, you can get an extra $10 off per month by calling the number listed at www.aaa.com/directv (1-800-370-3578) and if you happen to have internet or telephone service through AT&T, CenturyLink, or Verizon you can get an extra $5 off per month.
 

mijd

SatelliteGuys Family
Sep 17, 2012
44
6
Sarasota fl
Is this AAA offer for life of the contract or just the first year of programming on a two year contract?
 
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