- Dec 20, 2008
Some long time owned subs are fed up and finally leaving in droves / so how to fix the dish bag network to prevent further losses.
I have been a dish net sub since the beginning, we got our first 3000 model receiver from skyvision many moons ago and I installed it myself, had to have my dad activate it under his name until 1998, (this should tell you my age) now more than 12 or 15 years later we have always purchased all our own equipment and dishes; 4000, 3900, 301, 322, 211, 512, 612, 222. I also have had DIRECTV since 1998 for their Spanish package so I can make an accurate comparison. When you are a DIRECTV sub you do not spend your time worried on a daily basis about the next sudden upheaval, with a dish sub there is a real lack of confidence, you always have to wonder if the programming (and the technology of a 3 month old model 512 MPEG2 receiver) you just paid for will still be carried by the end of the monthly payment you just made. With DIRECTV other then the Versus issue, they have never had a single memorable falling out with a programmer like dish constantly has, the company seems very childish, in fact I think they are in their second or third childhood lately, lots of fools moves and steps backward, too much dragging their feet and a real lack of fairness to owned subs when it comes to forced technology changes from MPEG2 to MPEG4. If you own they should give you new owned replacements even if it is refurb with one year warranty.
Too many 10 year plus subs that own all their equipment and cost the company little to nothing to keep/maintain as subs are really fed up with the new extortion type additional receiver fees for purchased receivers and are tired of being raked over the coals to pay for all the flip flopper lease sub acquisitions of so called/supposed new subs. If you want the latest and greatest equipment like a 922 good for you, then you can pay for the privilege of dealing with all the bugs and vaporware promises, but for the rest of us who just want to watch tv we shouldn't have to pay for you chumpy's latest pipe dream that really has little to nothing to do with satellite delivered TV programming.?
list your 5 best recommendations to the company
#1 change the fee for each additional owned receiver to match DIRECTV at $5 per tuner, or $5 for single 211, 612 and $10 for duo 222, 722, charge whatever for the 922 royalties.
#2 allow 4 free downgrades a year for owned subs then $5 after that. Dish could actually make more money this way because it would actually allow subs to get a better package in the summer or a premium for a month or two at a time once in a while and not have to worry about being charged a fee when they are tired of the channel or don't need the additional programming to fill the holes in their viewing schedule. Let those in a lease type commitment that want to downgrade pay through their teeth to do it since they got a bunch of discounts and free equipment to start off with when they agreed to a certain level of programming.
#3 End childish programming disputes which represent mere pennies per subs increases, perhaps when a programmer is playing hardball we should have the option of paying the difference on an individual sub basis to keep the channels we want on the system.
#4 create an automatic sliding scale loyalty program for good standing long time subs, in other words get a $1 off a month for each year you have been with the company, 10 year subs get $10 off a month credit good towards additional receiver or dvr fees.
# 5 spell it all out clearly in a new updated RCA residential customer agreement, not one that is deliberately outdated and a misrepresentation of reality. Current RCA on dish website is legally a fraud!
Bonus recommendation Hire some delusional reality TV personalities, Heidi and Spencer types, to appear on the chumpy chats. These self promoters types will work for free just to be on the screen. At least with them you can laugh about how delusional and disconnected they are from the reality around them, unlike with Jim and Charlie who just make people mad and who insight you to throw your remote at the screen whenever they show they don't actually have the facts straight about their own company that they are supposedly in charge of.
I can almost see Chumpy and Jokey now turning on their own TVs at home to DIRECTV whenever they want to just sit down and enjoy some TV. That would actually explain how exactly they are so disconnected from the dim reality at dish network!?Bet they did their own DirecTV installs too, you know who, basically admitted it himself when he said he watched the WC in 3D. Gee, I wonder how he would have done that without Disney or DIRECTV at his house?