But this dummy would like Microsoft to work on their troubleshooter section of windows. Every time I try to use it I always get the same response. I launch it and the gears turn, the wheels spin and after 30-60 seconds the response comes back as: " I'm sorry I can't figure out what is wrong." So next, I go to Google and do a search on the problem in in under 2 seconds, I get a web page that offers 3-5 possible solutions to the problem with step by step instructions and in 99% of the time one of them works. So tell me, why is it that Google knows more about Windows than Microsoft?
Google knows more about pretty much everything than Microsoft does except how to replace Windows.
The problem with Google is that many times it refers you to some horrendous Microsoft site (i.e. social.microsoft.com or technet) and the answers are just as bad (because they are outdated or just plain wrong) as those from the troubleshooter if not worse. The combination of Google and avoiding Microsoft sites has served me much better than just clicking on the first Google response. Social.microsoft.com is perhaps less than 10% likely to get you where you need to be and if it does, it is because someone posted a link to another site.
Why can't Microsoft provide some sort of application that looks up these errors that are presented as obscure hexadecimal codes? Because that isn't what their favored customers want!
Microsoft has created an information vacuum to better support their business partners and they've been wildly successful at that. The goal is to provide opportunities for technicians and consultants who have certifications from all manner of MCSE trainings to serve poor end users such as yourself. This also extends to the people who assemble computers.
Through all of this we have Microsoft insisting that they're necessary. If we chose Linux or something similar, who would we sue if things didn't go our way?