MLB Extra Innings package on DTV: intermittent outages

Discussion in 'DIRECTV Support Forum' started by nonadave, Jul 4, 2018.

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  1. nonadave

    nonadave Topic Starter New Member

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    I am a 8+ yrs subscriber to DTV/ MLB combo with no problems until 10days ago: 5 times I have been blocked out to watch my beloved(though hapless) WhiteSox games, though at the same time, I have been able to watch all the other games I am entitled to watch; the other times in that time frame I have been able to watch them. DTV CUST/TECH Service unable to help after about 6hr on the phone and several CHAT session. It has been a long time since I have had to contact them, and I am appalled at the extremely poor quality of their reps knowledge(one actually gave me factually false info). Of the about reps I talked to, only 2 seemed to know anything about the MLB package on DTV.
    Any comments/suggestion?
     
  2. raoul5788

    raoul5788 Studebaker driver
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    :welcome to Satelliteguys nonadave!

    There are occasional issues with blackouts being incorrectly enforced. Perhaps you are one of the unlucky ones.
     
  3. raoul5788

    raoul5788 Studebaker driver
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  4. raoul5788

    raoul5788 Studebaker driver
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    Just kidding! :)
     
  5. raoul5788

    raoul5788 Studebaker driver
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  6. Jimbo

    Jimbo SatelliteGuys Master
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    I have not had any issues with watching games this year, as of yet ...

    From the Thread title, I thought they were having transmission issues today.
     
  7. Jimbo

    Jimbo SatelliteGuys Master
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    Dave,
    Using the EI package you WILL be blacked out of your local game IF it is on a National network.
    I think its the same if it happens to be on the MLB Network.
     
  8. Sparkman

    Sparkman Supporting Founder
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    Where do you live? The Reds have a huge area they declare as home territory. I'm in Charlotte and that's Reds territory. You just have to watch their feed.

    Sent from my P00I using the SatelliteGuys app!
     
  9. Jimbo

    Jimbo SatelliteGuys Master
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    Anyone able to get this game on the extra innings package today ?
    Its on Live at the moment, or the game is happening now .... it should be on the TV, but I'm getting a Black out issue ... game search still hasn't found another channel.

    I've tried the EI channels, also the Houston ATT SW 674 and not showing there either.
    Tried MLB Network and ESPN as well as the local FOX ... no go.

    Any ideas ?
     
  10. Richfunb

    Richfunb SatelliteGuys Family

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    Game is on now on EI on both the White Sox and Astros feeds here in Colorado.
     
  11. Jimbo

    Jimbo SatelliteGuys Master
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    Thank you ...
    I wonder why the people at D* are saying they know about it and are working on it.

    I still have nothing but an Game search message
     
  12. Jimbo

    Jimbo SatelliteGuys Master
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    Now I'm getting a 727 error
     
  13. raoul5788

    raoul5788 Studebaker driver
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    That's a blackout error message.
     
  14. Jimbo

    Jimbo SatelliteGuys Master
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    Yes, I'm getting the error message that the game has been blacked out for some unknown reason and it can't find it on another channel.
     
  15. nonadave

    nonadave Topic Starter New Member

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  16. nonadave

    nonadave Topic Starter New Member

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    But is was not on my sets today- was yesterday. btw I am in Mich. so I should not be blacked out. this was the 6th time that I have not been able to get any of the chisox games since june 15, have been to able get all other games. I am able to view in my home area in MICH on MLB EI on those. I have contacted DTV each time. Most the their reps are terrible
     
  17. Jimbo

    Jimbo SatelliteGuys Master
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    Problem is, the Reps actually have no say in the issue.
    I don't blame the Rep, all they can really do is check you account to make sure its suppose to be on in your area or package and refresh your recvrs.

    It sounds to me like MLB may have restructured thier teams areas again that they claim as thiers.

    If I remember, I'll check on Monday night when the Cubs play the Giants and see if I get that game .... seeing its another Chicago team.
    Another game to check is also on Tuesaday when the White Sox move on to St. Louis and see if that game is blacked out or not ... it should be if this guess is correct.
     
  18. raoul5788

    raoul5788 Studebaker driver
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    Threads merged.
     
    whitewolf8214 and Jimbo like this.

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