Modem Reboots and Phone OUtages

[homer2000]

Over the past month, I have been experiencing random outages. My main line has been replaced (over the holiday weekend), so I now have a new cable from house to box. The signal strength has been tested, and all checked out normally, but this past week, it has gotten really bad. While talking to my wife on the way home from work, our conversation is dropped 2-3 times, and in the morning (when I spend most of my time online), I get random internet outages. When it goes out, and I look at the modem, all the lights are blinking, and then I connect again.

Any help would be appreciated.

 

[BHNtechXpert]

Please PM me your modem MAC address or IP address and I'll take a look first thing in the morning and reply back to you.

 

[BHNtechXpert]

Hows it goin Homer?

 

[jcarrera]

Hows it goin Homer?

Unless you have been communicating with him in the background, I guess he is a hit and run complainer. Me, I complain all the time!

 

[BHNtechXpert]

LOL nope he got with me behind the scenes

 

[homer2000]

I am sorry I haven't been back for a while, but work has been rough lately.

I have to say, BHNtechXpert is awesome. A tech came out to the house, tested the signal from box to modem and discovered a drop in signal from the connector at the house, to the modem. He replaced the only splitter I had and all the connectors. I am now back in business. No more TV pixelation, no more modem reboots.

Thanks a million.