I called to check pricing for MRV with DECA switches. For some reason the CSR felt I was worthy and gave me two replacement HR24's and the MRV installation for $0! I have a total of five DVR's
The install was tricky since I have an HR20/100, two HR21/200's and now two HR24/500's. Once the tech was done, he downloaded new firmware for all of the receivers. This is where the story turns bad. After checking the MRV status of the DVR's and verified they were all there, I looked at the play list on my HR20. The list was empty! I looked to the series manager and both the queue and the To Do list items were 0! I checked the two existing DVR's only to find the series managers were also empty. The Tech was befuddled, and was concerned he would get blamed for this. Tech Support didn't have any ideas. Other than the fact that I lost everything that was saved and that I have had to rebuild my recording list on all of my DVR's, the experience was great! Anyone else have this have this issue?
I neglected to mention that I did extend my contract 24 months, since I have been with D* for 12 years this is not an issue for me.
A SWiM was installed during the installation and the HR20 did require the splitter to get power from port 2.