ok well here's my next question...when I call to have someone come and out check these should I call DirecTV or the company that installed the system? The company that did the installation said any problems within 60 days to call them and not Directv and they will come out for free. But since they have already been out twice and the problem is still there I'm starting to get a little frustrated. I also have the Directv home protection plan.
I would actually do both. The local installer has had his/her chances to fix this without success so far. DTV doesn't want you PO'd right out of the box on a new install - let them know all is not well - they will probably (at the least) throw you some freebies for your time and trouble and make sure that this is squared away.
Be nice though - way more flies with honey ...