I have a different experience with this company than many here have had. I originally signed up for service (an online account) in July of this year.
After a week of service, I wanted to change my password. A simple affair for an online service, right? Wrong. Even though my password for account maintenance changed, the password for actually viewing content did not change. After a frustrating exchange of e-mails with their support in India, I learned that because their streaming content comes from another supplier altogether, changing my password was not possible, nor would tech support make an effort to get it changed.
(Wait, it gets worse...)
Upon learning this, I terminated my account. Since that point, I have received on three separate occasions bills for additional months of service. Fortunately, the person who handles their stateside billing questions is accessible and addresses problems as they surface; nevertheless, the back office operations, located overseas, creates even more problems.
I have been lucky in that my general dealings with overseas technical support and customer service have been nominal. Unfortunately, this episode gives me a taste of the incompetence many people now regularly experience with the likes of Dell, Amazon, & numerous credit card providers.
Has anyone else had similar experience with OverseaTV?