New Software Fix on 3/31/04

Scott Greczkowski

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Sep 7, 2003
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Newington, CT
A Update from Wilt

(Origionally Posted to the Yahoo VOOM group by Wilt)

Okay gang, and update:

[size=+0][size=+0] With the help of all the field data we've gotten, we (Moto and OpenTv) have identified two defects that likely account for many if not all crashes/freezes.[/size][/size]

1) Changing channels while a channel map is being acquired (OTA or SAT) will cause an immediate crash.

2) Using the INFO button to pull up the half-screen program description overwrites memory, causing a later crash.

You might want to avoid the above. We believe that #2 above is what is causing the majority of problems in the field. At this point, we have not been able to reproduce the symptom with any other popup (SurfBar etc seems fine), but now that Moto knows what to look for we will inspect all other popup-rendering routines for similar defect, just to be safe.

We expect to have an engineering build sometime Monday with fixes to #1 and #2 above that we will flash into lab units and test.

We also have simple/safe fixes in progress for defects related to the following:

3) System Status screens not displaying number of sat and ota channels.

4) When a program is "blacked out" in an area, the black out works for the intended channel however the popup stays up on the first channel change. A second channel change removes the popup restoring normal operation.

5) DVI flashing every several seconds.

At this point I am planning on build of beta download including all above items ASAP, likely Wed.

Thanks,

Wilt
 

keno

SatelliteGuys Family
Feb 17, 2004
97
0
I just heard that Voom will have a software fix this "likely" Wednesday. The following is from the Voom forum:

1) Changing channels while a channel map is being acquired (OTA or SAT) will cause an immediate crash.

2) Using the INFO button to pull up the half-screen program description overwrites memory, causing a later crash.

You might want to avoid the above. We believe that #2 above is what is causing the majority of problems in the field. At this point, we have not been able to reproduce the symptom with any other popup (SurfBar etc seems fine), but now that Moto knows what to look for we will inspect all other popup-rendering routines for similar defect, just to be safe.

We expect to have an engineering build sometime Monday with fixes to #1 and #2 above that we will flash into lab units and test.

We also have simple/safe fixes in progress for defects related to the following:

3) System Status screens not displaying number of sat and ota channels.

4) When a program is "blacked out" in an area, the black out works for the intended channel however the popup stays up on the first channel change. A second channel change removes the popup restoring normal operation.

5) DVI flashing every several seconds.

At this point I am planning on build of beta download including all above items ASAP, likely Wed.
 

Ken F

SatelliteGuys Pro
Mar 8, 2004
717
0
If the beta is up on the satellite for testers on Wednesday, hopefully we will get it the following week.
 
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