I emailed tech support
response was
Thank you for your e-mail. We are aware of the issue with this receiver. Our engineers are working on the problem. It will be corrected in a software update. Your contribution of information would help us figure out the issue. If you could reply to this email and include:
Access your "System Information" screen, by pressing "Menu" then the numbers 6-1-3 on the remote control. We need the following:
* Model ID (in box D)
* Software Version (in box D)
* Receiver CA ID (in box E, R00)
* Smart Card CA ID (in box E, S00 or S19)
Press the number 3 on your remote:
* The number starting with DNASP
* Bootstrap Version
We hope we have properly addressed your concerns. If you have further questions you can respond to this e-mail or access our online technical support at the following link:
http://tech.dishnetwork.com/departmental_content/techportal/index.shtml
A Technical Service Representative is available via live chat 1:30 PM-10:00 PM (MDT) 7 days per week regarding your concerns. Please click the following link to use this option.
http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml
Thanks,
Shawn S.
DISH Network Technical eCare
** Please include all previous correspondence when replying. **
-----Original Message-----
From:
kevin@sickles.net [mailto:kevin@sickles.net]
Sent: Monday, January 29, 2007 1:48 PM
To: Tech
Subject: Technical Support, 9143810667
Account Number: 8255-
Question: When I pause live TV my 622 on TV1, TV2 goes black and white
This is a well documented problem on the forums
http://www.satelliteguys.us/showthread.php?t=84648
When can I expect a resolution?
Thank you
Kevin