No PIP from Joey 4

[tornado]

I would link the Joey 4 to other Hopper 3 anyway just to check the PIP feature. Maybe when you want to watch OTA use the drop down menu and watch the other Hopper 3 with the OTA connected. I would test that but I have my OTA connected to both my Hopper 3s.

And yes DISH is slow when rolling out updates

Give it time ours took a while to get the update!!! Have you tried the options button on the remote as well it shows up on ours as no 4 pip and there's a button to enable it...

On the whole home section of daignostics I tried to link the wired Joey 4 to the Living Room 1 Hopper3 got a message saying no actions available.
maybe because each Hopper 3s is on a Solo Hub with one client (Joey) hard wired to each Solo Hub and that wired Joey is linked to the Hopper 3 on the same Solo Hub?
Should I use a Duo Hub?
Hard reset didn't work. In fact Hopper 3 #1 can't recieve a satellite signal unless Hopper 3 #2 is pugged in. Doesn't make sense since power inverter is plugged in on the line to Hopper 3 #1.
Do I need to use a Duo Hub to link everything?
I have OTA on both my Hopper 3s.
No matter what I do wired Joey 4 wont update to get me PIP. I think updating is broken on Hopper 3 software version 703 which was installed on my Hopper 3s the day before my wired Joey 4 was installed.
Tech visit in the morning.

 

[charlesrshell]

On the whole home section of daignostics I tried to link the wired Joey 4 to the Living Room 1 Hopper3 got a message saying no actions available.
maybe because each Hopper 3s is on a Solo Hub with one client (Joey) hard wired to each Solo Hub and that wired Joey is linked to the Hopper 3 on the same Solo Hub?
Should I use a Duo Hub?
Hard reset didn't work. In fact Hopper 3 #1 can't recieve a satellite signal unless Hopper 3 #2 is pugged in. Doesn't make sense since power inverter is plugged in on the line to Hopper 3 #1.
Do I need to use a Duo Hub to link everything?
I have OTA on both my Hopper 3s.
No matter what I do wired Joey 4 wont update to get me PIP. I think updating is broken on Hopper 3 software version 703 which was installed on my Hopper 3s the day before my wired Joey 4 was installed.
Tech visit in the morning.
View attachment 188169

I thought you said both H3s could see each other in the drop down menus! I use a Duo Hub so my two Hopper 3s see each other. You will probably need to run a coax jumper cable connecting your two Solo Hubs. I'm not sure which two terminals on the Solo Hubs to connect together. I'll have to look at a Solo Hub. Will check tomorrow. I'm already in bed for the nite. Maybe someone else can help.

On the whole home section of daignostics I tried to link the wired Joey 4 to the Living Room 1 Hopper3 got a message saying no actions available.
maybe because each Hopper 3s is on a Solo Hub with one client (Joey) hard wired to each Solo Hub and that wired Joey is linked to the Hopper 3 on the same Solo Hub?
Should I use a Duo Hub?
Hard reset didn't work. In fact Hopper 3 #1 can't recieve a satellite signal unless Hopper 3 #2 is pugged in. Doesn't make sense since power inverter is plugged in on the line to Hopper 3 #1.
Do I need to use a Duo Hub to link everything?
I have OTA on both my Hopper 3s.
No matter what I do wired Joey 4 wont update to get me PIP. I think updating is broken on Hopper 3 software version 703 which was installed on my Hopper 3s the day before my wired Joey 4 was installed.
Tech visit in the morning.
View attachment 188169

Yep, sounds like a software issue. Get a tech visit.

 

[John2021]

I thought you said both H3s could see each other in the drop down menus! I use a Duo Hub so my two Hopper 3s see each other. You will probably need to run a coax jumper cable connecting your two Solo Hubs. I'm not sure which two terminals on the Solo Hubs to connect together. I'll have to look at a Solo Hub. Will check tomorrow. I'm already in bed for the nite. Maybe someone else can help.

Yep, sounds like a software issue. Get a tech visit.

He's not telling us the software installed on his joey 4!!! that info would help us as well

 

[John2021]

On the whole home section of daignostics I tried to link the wired Joey 4 to the Living Room 1 Hopper3 got a message saying no actions available.
maybe because each Hopper 3s is on a Solo Hub with one client (Joey) hard wired to each Solo Hub and that wired Joey is linked to the Hopper 3 on the same Solo Hub?
Should I use a Duo Hub?
Hard reset didn't work. In fact Hopper 3 #1 can't recieve a satellite signal unless Hopper 3 #2 is pugged in. Doesn't make sense since power inverter is plugged in on the line to Hopper 3 #1.
Do I need to use a Duo Hub to link everything?
I have OTA on both my Hopper 3s.
No matter what I do wired Joey 4 wont update to get me PIP. I think updating is broken on Hopper 3 software version 703 which was installed on my Hopper 3s the day before my wired Joey 4 was installed.
Tech visit in the morning.
View attachment 188169

our setup is a dish to a solo hub to two 3 way splitter for our 5 joey 4's and another wireless joey... though we pay for locals we have the ota also...
have you tried going into the menu going to settings diagnostics tools and selecting software update if it's available on your hopper??? dish commonly pushes the updates late night early morning!!!
dish didn't hit the boxes with a refresh signal to try and get it to update???

 

[tornado]

The software version on my Android Joey 4 is S52700 3/14/2024, 9:25
My Hopper has had the latest software SWID H703 since December 19th which was the day before my Android Joey was installed.
It has been suggested that Hopper software H703 broke updates.
The tech visit that was scheduled for this morning had to be changed to tomorrow morning due to an issue with my Dish account.

 

[tornado]

BINGO !
I am so happy. Hadn't checked it today. My tech visit got rescheduled to tomorrow, but I now have

PIP !!!!!!! PIP PIP PIP PIP !!!!!! PIP PIP PIP PIP PIP

Like I said I had not even checked for update today.
That hard reset that was suggested that I did yesterday might have something to do with this update that has occurred.
I wish I had known not to give up. I didn't even believe it.

Software Version SWIF P574 Bundle ID P54703

THANK YOU ! THANK YOU ! THANK YOU !

For All The Help

Now I can start figuring out the whole home part

WOW Now !

 

[John2021]

BINGO !
I am so happy. Hadn't checked it today. My tech visit got rescheduled to tomorrow, but I now have

PIP !!!!!!! PIP PIP PIP PIP !!!!!! PIP PIP PIP PIP PIP

Like I said I had not even checked for update today.
That hard reset that was suggested that I did yesterday might have something to do with this update that has occurred.
I wish I had known not to give up. I didn't even believe it.

Software Version SWIF P574 Bundle ID P54703

THANK YOU ! THANK YOU ! THANK YOU !

For All The Help

Now I can start figuring out the whole home part

WOW Now !

Great to hear you got the update sometimes they do take a while to update!!!

 

[charlesrshell]

BINGO !
I am so happy. Hadn't checked it today. My tech visit got rescheduled to tomorrow, but I now have

PIP !!!!!!! PIP PIP PIP PIP !!!!!! PIP PIP PIP PIP PIP

Like I said I had not even checked for update today.
That hard reset that was suggested that I did yesterday might have something to do with this update that has occurred.
I wish I had known not to give up. I didn't even believe it.

Software Version SWIF P574 Bundle ID P54703

THANK YOU ! THANK YOU ! THANK YOU !

For All The Help

Now I can start figuring out the whole home part

WOW Now !

Glad to hear

 

[jsmit86]

Glad to hear

The Joey "P" software has now shown up on my system as well. I never lost PIP, but the Joey P versions were missing since the 703 update.