No sound when watching recordings from one hopper on another

bigcarr

bigcarr

Thread Starter
SatelliteGuys Family
Nov 11, 2004
47
2
Idaho
I have had my 2 hopper (one w/sling) setups for a few weeks. Twice now, once on each hopper, there has been no sound when trying to watch a recorded show from the other hopper. Example, when I an on hopper 1 and I tried to watch a show recorded on hopper 2, there was no sound. I went to hopper 2 and started the same show and there is sound. After a reboot of hopper 2, I am able to watch the show from hopper 1 with no issues. This also happened the other way around as well, Watching hopper 2 and tried to watch a show recorded on hopper 1 and there was no sound until hopper 1 was rebooted. Has anyone else had this issue? Thanks
 
TommyF@DISH Network

TommyF@DISH Network

SatelliteGuys Pro
Dec 21, 2010
324
21
Littleton, CO
The best step at this point would be to submit it over to our operations team to look into. This is the first I have heard of that issue. I have sent that along, and should receive an update soon!
 
Tampa8

Tampa8

Supporting Founder - I'll stand up and say so
Pub Member / Supporter
Lifetime Supporter
Sep 8, 2003
18,076
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Tampa/Eastern Ct
Are you listening directly from the TV's or through an audio system/receiver?
 
V

voripteth

SatelliteGuys Pro
Oct 20, 2005
306
3
Aurora, IL
Any chance you are using a Pioneer receiver for your sound? If yes, cycle your inputs around and back to the DVR and sound will come back. An annoying but known bug in the Pioneer systems. :(
 
Benyth

Benyth

SatelliteGuys Family
Jan 11, 2012
67
5
Buda, TX
I've had this same problem, but was able to play something else locally for a few seconds and then try again and it works.

Oh, and no, I don't use an external speaker system.
 
bigcarr

bigcarr

Thread Starter
SatelliteGuys Family
Nov 11, 2004
47
2
Idaho
This is directly through the TV speakers. It happened again last night. Next time I will try Benyth's work around. Thanks for looking into it TommyF! HWS is running 304 and the hopper is on 238.
 
broeddog

broeddog

SatelliteGuys Guru
Mar 7, 2010
134
29
Grand Rapids, MI
I have had this problem as well, one of my Hoppers has HDMI going directly from the Hopper to the TV and the other has HDMI going from the second Hopper to the HDMI input of my Sony AVR. I have been able to get the sound to return by stopping the recorded show and then hitting the exit button on my remote. I would go back into the DVR menu and resume the show which had no audio and the audio and video would resume normal operation.
 
broeddog

broeddog

SatelliteGuys Guru
Mar 7, 2010
134
29
Grand Rapids, MI
Both of my Hoppers are the older version 2000 and are on S238 software. I did not have this issue on prior software versions its only been since the most recent update to S238.
 
TommyF@DISH Network

TommyF@DISH Network

SatelliteGuys Pro
Dec 21, 2010
324
21
Littleton, CO
I'll add a +1 to the report I submitted for bigcarr, broed! Since you had a different way to resolve the issue, I will include that also so they have more ways to test this.
 
dwarren2

dwarren2

SatelliteGuys Pro
Pub Member / Supporter
Oct 30, 2003
4,076
287
Rochester, NY Region
I've also had it happen a few times. Recording from the 2nd Hopper has no sound. Watching a recording from the current Hopper has sound. Both are 1st gen.
 
K

keckge

SatelliteGuys Pro
Sep 11, 2008
418
26
Illinois
I have this problem all the time!! Dish has never been able to fix it or even acknowledge that it is a problem, it is really annoying! It drives me crazy. Oh and I watch it from the TV's sound. They said they sent the problem into dish operations support months ago still haven't fixed it.

Sent from my iPad 4 using SatelliteGuys
 
Last edited:
TommyF@DISH Network

TommyF@DISH Network

SatelliteGuys Pro
Dec 21, 2010
324
21
Littleton, CO
I've also had it happen a few times. Recording from the 2nd Hopper has no sound. Watching a recording from the current Hopper has sound. Both are 1st gen.

I have this problem all the time!! Dish has never been able to fix it or even acknowledge that it is a problem, it is really annoying! It drives me crazy. Oh and I watch it from the TV's sound. They said they sent the problem into dish operations support months ago still haven't fixed it.

Sent from my iPad 4 using SatelliteGuys

I'll send this over with the other two. If anyone else is having this problem, please post here so I can give them more examples. Would you two be able to try one of the other options mentioned and see if sound returns? The two posted so far were to reset the receiver, then try the recording again, and stop the recording and restart it.
 
T

tjs70

Member
Nov 5, 2006
7
1
I am having the same problem. No sound from a remote Hopper. However if I exit the first recording that has no sound play a recording that is native to that DVR and then go back to the first recording I get sound again. Both are Hopper with Sling.
 
TommyF@DISH Network

TommyF@DISH Network

SatelliteGuys Pro
Dec 21, 2010
324
21
Littleton, CO
I have had this problem as well, one of my Hoppers has HDMI going directly from the Hopper to the TV and the other has HDMI going from the second Hopper to the HDMI input of my Sony AVR. I have been able to get the sound to return by stopping the recorded show and then hitting the exit button on my remote. I would go back into the DVR menu and resume the show which had no audio and the audio and video would resume normal operation.

I got an update! They were unable to duplicate it, and have seen low volume regarding this issue. The more reports we get, the better.

I am having the same problem. No sound from a remote Hopper. However if I exit the first recording that has no sound play a recording that is native to that DVR and then go back to the first recording I get sound again. Both are Hopper with Sling.

Thank you! I have sent that along.
 
gadgtfreek

gadgtfreek

SatelliteGuys Master
May 29, 2006
22,105
862
Lower Alabama
Not the same, but what I had last night was starting a recording on my HWS, that was playing of the older Hopper in the bedroom. Just got a black screen and could not skip or ffw'd, just got a red dot in the corner of the screen. Hit stop, went back to playlist, and then resumed, it played fine.
 
TommyF@DISH Network

TommyF@DISH Network

SatelliteGuys Pro
Dec 21, 2010
324
21
Littleton, CO
I have had that happen to me a few times, it's just a small glitch. If it starts happening frequently though, let me know!
 
ashutto20

ashutto20

SatelliteGuys Pro
Pub Member / Supporter
Feb 6, 2008
1,241
55
United States
Happens to me too...no sound when I try to access the other hopper recordings or whatever channel is on pip when I hit play it goes to the pip channel with no sound...

After a few tries I can get it to work but I have noticed this happening
 
TommyF@DISH Network

TommyF@DISH Network

SatelliteGuys Pro
Dec 21, 2010
324
21
Littleton, CO
Happens to me too...no sound when I try to access the other hopper recordings or whatever channel is on pip when I hit play it goes to the pip channel with no sound...

After a few tries I can get it to work but I have noticed this happening

Thanks for the information! So when you're in PIP mode and choose a recording, rather than take you to the recording it just pops back onto the PIP channel but with no audio?
 
K

keckge

SatelliteGuys Pro
Sep 11, 2008
418
26
Illinois
It seems to happen most when one hopper is recording using all three tuners then you try to access it from another hopper not a Joey it has to be a hopper to create this specific problem of no sound or no picture.

Sent from my iPad 4 using SatelliteGuys
 

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