Question for Dirt team Transfer of Showroom receiver EHD Recording

[CU2000]

Have an EHD that we have used on our showroom account that we have successfully transfered recording from a 722 to 922. The 922 has been replaced with a 722. Have not been able to get the recordings to transfer to the 722 we get the message drive is formatted for another receiver.
Is there anyway to make this work?

 

[MattG@DISH]

Have an EHD that we have used on our showroom account that we have successfully transfered recording from a 722 to 922. The 922 has been replaced with a 722. Have not been able to get the recordings to transfer to the 722 we get the message drive is formatted for another receiver.
Is there anyway to make this work?

So long as they are on the same account, it should transfer without issue. I'm not sure if you're able to, but sending a "hit" may correct the problem. Please send me a PM with the receiver numbers if you need help getting this done