recorded programs dont show under List in Genie but in Mini Genie

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sportflyer

Thread Starter
Well-Known SatelliteGuys Member
Dec 9, 2014
31
4
Vancouver, WA
I have a Genie gen 2 and a Mini Genie. Recorded programs used to show up under List in both units. Suddenly Recorded programs only show in the mini Genie but not the the main unit. I have find my recorded programs in the main Genie in a very convoluted way using search .

How do I fix this ? Thanks
 
T

texasbrit

SatelliteGuys Pro
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Apr 12, 2006
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It's a widely reported bug. Expect it to be fixed soon.
 
M

mdram

SatelliteGuys Pro
Aug 24, 2005
4,042
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Md
from the directv forums

Hello Community,

Special Note - We are aware of an issue where some DVR recordings are not displaying. The good news is they aren't gone.

As a temporary workaround, you can:

  • Re-sort the playlist by pressing 0 on the remote control twice (re-sort the playlist first by alphabetical order, then by recording date order)
  • View the recordings in the specific category on the left side menu (arrow left and go to Sports, Movies, Kids, etc)
We apologize for the inconvenience as we work toward a resolution.
 
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S

sportflyer

Thread Starter
Well-Known SatelliteGuys Member
Dec 9, 2014
31
4
Vancouver, WA
I will try the 0,0 work around. When we ultimately get a fix do we need to reboot the genie or is this done automatically . Tks
 
M

mdram

SatelliteGuys Pro
Aug 24, 2005
4,042
778
Md
a fix will come as a software update, it should reboot the genie itself
 
DetFan

DetFan

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Feb 27, 2006
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Livonia, Michigan
Still no fix. I’m so sick of this garbage.


Sent from my iPad using SatelliteGuys mobile app
 
T

texasbrit

SatelliteGuys Pro
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Apr 12, 2006
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Still no fix. I’m so sick of this garbage.


Sent from my iPad using SatelliteGuys mobile app
Why would you think there is a fix? When a release with the fix included starts rollout, you'll see that news here.
 
DetFan

DetFan

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Feb 27, 2006
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It’s been a problem long enough is my point. What, I can’t be ticked off?


Sent from my iPhone using Tapatalk
 
raoul5788

raoul5788

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It’s been a problem long enough is my point. What, I can’t be ticked off?


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Sure you can, I don't blame you. It won't fix the problem though. Patience grasshopper! :)
 
S

Soccernut

SatelliteGuys Pro
Jan 19, 2004
187
24
Fresno,ca
I had this problem a few times, red button reset brings back recordings. It's a pain.
 
DetFan

DetFan

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Feb 27, 2006
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Livonia, Michigan
I had this problem a few times, red button reset brings back recordings. It's a pain.

They eventually show up after they’re done recording. I mean it’s been going on for some time now. How many updates have they put out while not addressing it. It’s not about my patience. It’s about their lack of addressing it.


Sent from my iPhone using Tapatalk
 
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DetFan

DetFan

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So it’s still not fixed. Is this only happening on the hr44?


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T

ticmxman

New Member
Sep 3, 2007
1
0
I have had missing recordings on my HR44 numerous times after this flawed update. Not to mention the difficulty I have in finding other previously easily accessible menu items such as future recordings list etc,,At first I found the missing recordings in history or by a red button reset. Another option that works is to do a system test which is faster than a reboot.

I can understand having bugs in a new software, what irks me is the lengthy delay by ATT in providing a fix. This has led me to looking at other options including Dish, TiVo/ Xfinity and OTA Tablo. I haven’t had this big of a problem since I switched to Directv 20 years ago.

If it was just me using the DVRs in our home I would already have made a change but with my wife very use to the Directv HR24 she uses a change would create a little stress. The HR24s on the older software preform well. I did “test drive” a Hopper 3 it runs circles around the Genie with all its options but would take a little extra time to adjust to. I’ll probably give ATT till January to see if the rumors of a cure for the issues are true.
 
DetFan

DetFan

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Feb 27, 2006
2,029
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Livonia, Michigan
Same here. I’ll have stuff recording and can’t get to it for hours after it’s done recording. I’m about done. They used to be king. They just plain suck now.
 
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texasbrit

SatelliteGuys Pro
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Apr 12, 2006
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It'sfixedin the latest test release
 
T

triangletechie

Active SatelliteGuys Member
Jan 18, 2018
21
11
NC
Just noticed this issue on my HR54 today. One of many bugs I've dealt with since the new guide was released.
 
R

Rebel Racing

SatelliteGuys Guru
Apr 14, 2009
135
8
Detroit
This has been happening on our HR54 for months now. All the recordings show up on our kitchen HR24 though. The only way for us to quickly find a recording is to start it on the HR24 , stop it and then go to the HR54 and find it under "Continue Watching". Not convenient at all. Does anyone have an idea when this will be fixed with an update--just a guess I suppose though.
 
DetFan

DetFan

Pub Member / Supporter
Pub Member / Supporter
Feb 27, 2006
2,029
121
Livonia, Michigan
This has been happening on our HR54 for months now. All the recordings show up on our kitchen HR24 though. The only way for us to quickly find a recording is to start it on the HR24 , stop it and then go to the HR54 and find it under "Continue Watching". Not convenient at all. Does anyone have an idea when this will be fixed with an update--just a guess I suppose though.

Doubt they fix it. I swear they just don’t care anymore about these boxes.


Sent from my iPhone using Tapatalk
 
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