Recorded programs lost...

[Cobra611]

Clicked on “List” so I could watch some recorded programs, to find everything is gone. Update came through last week and all was good, with recorded list at nearly 60%. Very strange and wife isn’t happy. Any ideas as to what could happened??

 

[HoTat2]

Clicked on “List” so I could watch some recorded programs, to find everything is gone. Update came through last week and all was good, with recorded list at nearly 60%. Very strange and wife isn’t happy. Any ideas as to what could happened??

Did you try a restart?

 

[Cobra611]

Did you try a restart?

I was going to do that, but it was late and my wife was watching one of her shows. I will try that later tonight when I get home. Can I do a reboot from the DirecTV app, out of home??

 

[Jimbo]

I was going to do that, but it was late and my wife was watching one of her shows. I will try that later tonight when I get home. Can I do a reboot from the DirecTV app, out of home??

I don't believe so.

 

[HoTat2]

I was going to do that, but it was late and my wife was watching one of her shows. I will try that later tonight when I get home. Can I do a reboot from the DirecTV app, out of home??

No ...

You can do a receiver reauthorization from an online account (not from the app). But not a restart.

 

[Cobra611]

Thanks...guess it'll have to wait until some time around 3pm when I get home.

 

[mdram]

sometimes recordings are lost during an update. i have had it happen
i have read it can be a sign of a hard drive having issues.

i would call and ask for a warranty replacement receiver

 

[HoTat2]

sometimes recordings are lost during an update. i have had it happen
i have read it can be a sign of a hard drive having issues.

i would call and ask for a warranty replacement receiver

Although I've noticed, at least with the old HDUI, that following an update, sometimes the box comes up in some kind of strange mode. Perhaps a diagnostic or test mode or something. And you can always tell this because the recordings all disappear and the menu icons are very incomplete and have a different shade of color to them.

A reboot or perhaps two usually restores things to normal. The new UI may have the same characteristic.

 

[Cobra611]

Reboot did nothing. It's not so bad losing the shows. It's trying to remember which ones they were, so I can go find them elsewhere.