Recorded programs lost...

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Cobra611

SatelliteGuys Pro
Sep 18, 2007
330
19
Beacon, NY
Clicked on “List” so I could watch some recorded programs, to find everything is gone. Update came through last week and all was good, with recorded list at nearly 60%. Very strange and wife isn’t happy. Any ideas as to what could happened??
 

HoTat2

SatelliteGuys Pro
Jun 12, 2012
1,292
334
Los Angeles, CA.
Clicked on “List” so I could watch some recorded programs, to find everything is gone. Update came through last week and all was good, with recorded list at nearly 60%. Very strange and wife isn’t happy. Any ideas as to what could happened??
Did you try a restart?
 

HoTat2

SatelliteGuys Pro
Jun 12, 2012
1,292
334
Los Angeles, CA.
I was going to do that, but it was late and my wife was watching one of her shows. I will try that later tonight when I get home. Can I do a reboot from the DirecTV app, out of home??
No ...

You can do a receiver reauthorization from an online account (not from the app). But not a restart.
 

mdram

SatelliteGuys Pro
Aug 24, 2005
4,031
776
Md
sometimes recordings are lost during an update. i have had it happen
i have read it can be a sign of a hard drive having issues.

i would call and ask for a warranty replacement receiver
 
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HoTat2

SatelliteGuys Pro
Jun 12, 2012
1,292
334
Los Angeles, CA.
sometimes recordings are lost during an update. i have had it happen
i have read it can be a sign of a hard drive having issues.

i would call and ask for a warranty replacement receiver
Although I've noticed, at least with the old HDUI, that following an update, sometimes the box comes up in some kind of strange mode. Perhaps a diagnostic or test mode or something. And you can always tell this because the recordings all disappear and the menu icons are very incomplete and have a different shade of color to them.

A reboot or perhaps two usually restores things to normal. The new UI may have the same characteristic.
 
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Cobra611

SatelliteGuys Pro
Sep 18, 2007
330
19
Beacon, NY
Reboot did nothing. It's not so bad losing the shows. It's trying to remember which ones they were, so I can go find them elsewhere.
 
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