Is there a way I can track when I get it and if it gets back to Direct and use that info for proof in case Direct tries to pull something.
I will see if I can address everything in one post.
1. we always want the equipment back enough said. ( though there are some exceptions )
2. When an ERP (tech ordered replacement ) , or we deactivate the reciever , , or an account in closed our order system should automatically send out a recovery kit except in the case of an ERP where they just put a return shipping label in the box of the new receiver to ship back the old. Well for some technical reason the automatic recovery kit does not always go through . Then someone will call about not getting a recovery kit and we end manually ordering it. Other times it does go through Fedex says they delivered but the customer said no they didnt and we send another one out.
3. Recovery kits are generally shipped out via fedex and the return label is now in most areas a pre paid USPS return label.