So, I called the retention department today and got a very nice rep who informed me that she could only offer the HR34 @ $299 plus $49 installation. Do some haggling, back and forth....yaddy yaddah.....she ends up working me a $50 charge for the HR34 and $49 installation. The installation cost she says they can't wave which is a bummer but I know they have to upgrade the splitter to handle the HR34 and the HR24 that I want to keep. My gripe here is that for some reason, I'm losing my HD discount? This was supposed to be for as long as I have auto-pay but the rep said that it was only tied to my 24-month agreement and that it ends with that agreement. I signed up with auto-pay with the understanding that as long as I kept it and required programming that the discount would continue indefinitely. This is how the discount shows on my statement:
She did agree to give me another $10 of programming for the next 12 months. I'm downgrading to Choice Ultimate as we don't have time to watch all the premium channels. I guess what I'm wondering is why the hassle with the HD charge? She emphatically denied any possibility for providing the free HD access....said it was impossible even. Is there a way to have them continue the free HD? Here's a summary of the concessions she was able to provide
I'm willing to sign another 24 month agreement for the HR34 discount, but I'm kinda stuck on the free HD thing now. Can they wave the installation fee (or credit thereof since she claims they can't provide 'free' installation)? How can I go about continuing my free HD access?
Thanks for any and all suggestions! If need be, I'll just downgrade my programming and see what the future holds, but I was hoping to get a better deal with free install & free HD (at least for the new committment term)!
Oh, I guess I should mention my contract ends today and I've been with them 2 years now. Thanks again!
11/02 | 12/01 | Advanced Receiver-HD Free HD Access w/Auto Bill Pay | -10.00 | Credit |
She did agree to give me another $10 of programming for the next 12 months. I'm downgrading to Choice Ultimate as we don't have time to watch all the premium channels. I guess what I'm wondering is why the hassle with the HD charge? She emphatically denied any possibility for providing the free HD access....said it was impossible even. Is there a way to have them continue the free HD? Here's a summary of the concessions she was able to provide
- $50 for HR34 and keep HR24
- $49 installation fee
- $10 discount on programming for 12 months
I'm willing to sign another 24 month agreement for the HR34 discount, but I'm kinda stuck on the free HD thing now. Can they wave the installation fee (or credit thereof since she claims they can't provide 'free' installation)? How can I go about continuing my free HD access?
Thanks for any and all suggestions! If need be, I'll just downgrade my programming and see what the future holds, but I was hoping to get a better deal with free install & free HD (at least for the new committment term)!
Oh, I guess I should mention my contract ends today and I've been with them 2 years now. Thanks again!