Retention offer.

Discussion in 'DIRECTV Support Forum' started by IcEWoLF, Dec 1, 2018.

  1. IcEWoLF

    IcEWoLF Topic Starter SatelliteGuys Master
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    My one year promotion ended and most discounts were gone, I called directv retention and they couldn’t do anything, so I setup a cancellation date for Monday and then they said they had another department, the VIP department and they offer me $57 off 12 months with a new 12 month agreement, which brought back the pricing to what I was paying before.
    It’s pretty cool...
    I thought I’d share.
     
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  2. Claude Greiner

    Claude Greiner SatelliteGuys Master
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    Yea they are pretty good at keeping you :)
     
  3. xterra

    xterra SatelliteGuys Pro

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    I did same thing mine went from $144 to $84 with tax and no contract to sign. I said sign me up Scotty!
     
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  4. truedowneast

    truedowneast Well-Known SatelliteGuys Member

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    What is the phone number for retention Dept people is using?


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  5. xterra

    xterra SatelliteGuys Pro

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    Not sure. My wife called them because they charged us for a bunch of crap we didn't ask for.
     
  6. Jimbo

    Jimbo SatelliteGuys Master
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    Call the regular number and say Cancel at the prompt.
     
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  7. truedowneast

    truedowneast Well-Known SatelliteGuys Member

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    Can they hold you to a contract when there’s been no paperwork or nothing signed of any kind and has never agreed over the phone of any sort, cause this months bill has increased?? Just asking


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  8. Jimbo

    Jimbo SatelliteGuys Master
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    Why did the bill increase, credits run out ?
    If so, yes.
    When you signed up, actually started service you agreed to the contract ... no you don't have to sign for anything in this day and age.
     
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  9. mdram

    mdram SatelliteGuys Pro

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    when you signed to accept the initial install you started a 2 year contract

    if you got credits and agreed over the phone, you started a contract

    look at any email confirmation you received, it should be in there
     
  10. mccoyrj

    mccoyrj SatelliteGuys Master

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    Just called today. Received a $60/month discount on Choice Extra for 12 months, 1/2 price on the Movies Extra Pack for 3 months, and they threw in the Sports Pack for a free 6 months. I'm happy.
     
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  11. Jimbo

    Jimbo SatelliteGuys Master
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    But Sat will be gone next month... so its not all that great of a deal ... :D

    jk of course ...
    Sounds like a great deal.
    I would be calling trying for something like that if I needed it.
     
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  12. rusc

    rusc SatelliteGuys Family

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    Wish me luck. Going to be calling next week. Had $50 off Extra for 12 months. It ends this month.


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  13. whitewolf8214

    whitewolf8214 SatelliteGuys Master
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    They did same thing for my parents and threw in few extra perks
     
  14. TxDTV

    TxDTV Well-Known SatelliteGuys Member

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    My 2 year new customer deal ends in end of February, have Ultimate all included i think its called-$59 off that, $25 ATT loyalty discount, free HBO for having ATT unlimited plan, for a year or so of it was paying $68.xx and her recently i got an email saying i was getting a $50 discount also for 12 months, and now I’m only paying $15.98 a month!! So, i guess after my contract ends, i call them up right? And hopefully can get a deal, ive been very happy with it, and had no issues, except for there outsourced CS, but thats EVERYBODY these days.


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  15. Jimbo

    Jimbo SatelliteGuys Master
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    You can always try, but like I tell people, if you have great deals like you currently have, don't expect it again.
     
  16. clownin72

    clownin72 SatelliteGuys Family

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    All my discounts came off once again the bill went from the mid 80s up to 147. Called this morning and after some very long waiting the got me the 60 off for 12 so I'm back in the 80s again. I can live with that
     
  17. Jimbo

    Jimbo SatelliteGuys Master
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    Excellent, good to hear.
     
  18. linus259

    linus259 SatelliteGuys Family

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    I just called in since my $60 off for 12 months ended this month. I also had a $30 a month that had a few months to go before it stopped. I had to go into pending cancel status and they sent me to the VIP department since I had more than one credit. I was able to get the $60 back but I lost the two months of the $30 so now I'm paying $86 a month instead of $56. Better than full price of $140ish but comes with a one year contract. Every time i call in the deals get smaller but I can live with it at least for the next year.
     

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