1. Another Team Summit in the books!

    Thanks to the generosity of a number of our members SatelliteGuys will be covering DISH Networks Team Summit Event from Phoenix, Arizona!

    CLICK HERE for our Team Summit 2019 Coverage!

    CLICK HERE to see our 2019 DISH Team Summit Recap Video! Thanks for being part of SatelliteGuys!
    CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
    Dismiss Notice

Retention offer.

Discussion in 'DIRECTV Support Forum' started by IcEWoLF, Dec 1, 2018.

  1. IcEWoLF

    IcEWoLF Topic Starter SatelliteGuys Master
    Pub Member / Supporter

    Joined:
    Dec 31, 2006
    Posts:
    8,493
    Likes Received:
    5,871
    Location:
    Nevada
    My one year promotion ended and most discounts were gone, I called directv retention and they couldn’t do anything, so I setup a cancellation date for Monday and then they said they had another department, the VIP department and they offer me $57 off 12 months with a new 12 month agreement, which brought back the pricing to what I was paying before.
    It’s pretty cool...
    I thought I’d share.
     
    whitewolf8214 and Jimbo like this.
  2. Claude Greiner

    Claude Greiner SatelliteGuys Master
    Supporting Founder

    Joined:
    Sep 8, 2003
    Posts:
    11,962
    Likes Received:
    2,915
    Location:
    Detroit - The Paris of the Midwest
    Yea they are pretty good at keeping you :)
     
  3. xterra

    xterra SatelliteGuys Pro

    Joined:
    Jan 27, 2008
    Posts:
    260
    Likes Received:
    8
    Location:
    Alma, Michigan
    I did same thing mine went from $144 to $84 with tax and no contract to sign. I said sign me up Scotty!
     
    whitewolf8214 likes this.
  4. truedowneast

    truedowneast Well-Known SatelliteGuys Member

    Joined:
    Aug 13, 2017
    Posts:
    32
    Likes Received:
    13
    Location:
    Gloucester NC
    What is the phone number for retention Dept people is using?


    Sent from my iPhone using SatelliteGuys
     
  5. xterra

    xterra SatelliteGuys Pro

    Joined:
    Jan 27, 2008
    Posts:
    260
    Likes Received:
    8
    Location:
    Alma, Michigan
    Not sure. My wife called them because they charged us for a bunch of crap we didn't ask for.
     
  6. Jimbo

    Jimbo SatelliteGuys Master
    Lifetime Supporter

    Joined:
    Jul 14, 2005
    Posts:
    60,128
    Likes Received:
    2,435
    Location:
    NW Ohio - Buckeye Country
    Call the regular number and say Cancel at the prompt.
     
    whitewolf8214 likes this.
  7. truedowneast

    truedowneast Well-Known SatelliteGuys Member

    Joined:
    Aug 13, 2017
    Posts:
    32
    Likes Received:
    13
    Location:
    Gloucester NC
    Can they hold you to a contract when there’s been no paperwork or nothing signed of any kind and has never agreed over the phone of any sort, cause this months bill has increased?? Just asking


    Sent from my iPhone using SatelliteGuys
     
  8. Jimbo

    Jimbo SatelliteGuys Master
    Lifetime Supporter

    Joined:
    Jul 14, 2005
    Posts:
    60,128
    Likes Received:
    2,435
    Location:
    NW Ohio - Buckeye Country
    Why did the bill increase, credits run out ?
    If so, yes.
    When you signed up, actually started service you agreed to the contract ... no you don't have to sign for anything in this day and age.
     
    whitewolf8214 likes this.
  9. mdram

    mdram SatelliteGuys Pro

    Joined:
    Aug 24, 2005
    Posts:
    3,819
    Likes Received:
    636
    Location:
    Md
    when you signed to accept the initial install you started a 2 year contract

    if you got credits and agreed over the phone, you started a contract

    look at any email confirmation you received, it should be in there
     
  10. mccoyrj

    mccoyrj SatelliteGuys Master

    Joined:
    Aug 27, 2007
    Posts:
    5,163
    Likes Received:
    143
    Location:
    Southwest Ohio
    Just called today. Received a $60/month discount on Choice Extra for 12 months, 1/2 price on the Movies Extra Pack for 3 months, and they threw in the Sports Pack for a free 6 months. I'm happy.
     
    whitewolf8214, IcEWoLF and Jimbo like this.
  11. Jimbo

    Jimbo SatelliteGuys Master
    Lifetime Supporter

    Joined:
    Jul 14, 2005
    Posts:
    60,128
    Likes Received:
    2,435
    Location:
    NW Ohio - Buckeye Country
    But Sat will be gone next month... so its not all that great of a deal ... :D

    jk of course ...
    Sounds like a great deal.
    I would be calling trying for something like that if I needed it.
     
    bobvick and mccoyrj like this.
  12. rusc

    rusc SatelliteGuys Family

    Joined:
    Jan 6, 2018
    Posts:
    36
    Likes Received:
    11
    Location:
    Columbia SC
    Wish me luck. Going to be calling next week. Had $50 off Extra for 12 months. It ends this month.


    Sent from my iPhone using the SatelliteGuys app!
     
    whitewolf8214 and mccoyrj like this.
  13. whitewolf8214

    whitewolf8214 SatelliteGuys Master
    Pub Member / Supporter Lifetime Supporter

    Joined:
    May 13, 2004
    Posts:
    40,160
    Likes Received:
    751
    Location:
    Space
    They did same thing for my parents and threw in few extra perks
     
  14. TxDTV

    TxDTV SatelliteGuys Family

    Joined:
    Aug 31, 2018
    Posts:
    62
    Likes Received:
    29
    Location:
    Texas
    My 2 year new customer deal ends in end of February, have Ultimate all included i think its called-$59 off that, $25 ATT loyalty discount, free HBO for having ATT unlimited plan, for a year or so of it was paying $68.xx and her recently i got an email saying i was getting a $50 discount also for 12 months, and now I’m only paying $15.98 a month!! So, i guess after my contract ends, i call them up right? And hopefully can get a deal, ive been very happy with it, and had no issues, except for there outsourced CS, but thats EVERYBODY these days.


    Sent from my iPad using the SatelliteGuys app!
     
  15. Jimbo

    Jimbo SatelliteGuys Master
    Lifetime Supporter

    Joined:
    Jul 14, 2005
    Posts:
    60,128
    Likes Received:
    2,435
    Location:
    NW Ohio - Buckeye Country
    You can always try, but like I tell people, if you have great deals like you currently have, don't expect it again.
     
  16. clownin72

    clownin72 SatelliteGuys Family

    Joined:
    Mar 22, 2012
    Posts:
    92
    Likes Received:
    11
    Location:
    Ok/Ks
    All my discounts came off once again the bill went from the mid 80s up to 147. Called this morning and after some very long waiting the got me the 60 off for 12 so I'm back in the 80s again. I can live with that
     
    Jimbo and Mo Fly like this.
  17. Jimbo

    Jimbo SatelliteGuys Master
    Lifetime Supporter

    Joined:
    Jul 14, 2005
    Posts:
    60,128
    Likes Received:
    2,435
    Location:
    NW Ohio - Buckeye Country
    Excellent, good to hear.
     
  18. linus259

    linus259 SatelliteGuys Family

    Joined:
    Aug 29, 2005
    Posts:
    55
    Likes Received:
    7
    I just called in since my $60 off for 12 months ended this month. I also had a $30 a month that had a few months to go before it stopped. I had to go into pending cancel status and they sent me to the VIP department since I had more than one credit. I was able to get the $60 back but I lost the two months of the $30 so now I'm paying $86 a month instead of $56. Better than full price of $140ish but comes with a one year contract. Every time i call in the deals get smaller but I can live with it at least for the next year.
     
  19. Claude Greiner

    Claude Greiner SatelliteGuys Master
    Supporting Founder

    Joined:
    Sep 8, 2003
    Posts:
    11,962
    Likes Received:
    2,915
    Location:
    Detroit - The Paris of the Midwest
    I spoke with loyalty last week. They say the big discounts won’t be back till January
     
  20. TxDTV

    TxDTV SatelliteGuys Family

    Joined:
    Aug 31, 2018
    Posts:
    62
    Likes Received:
    29
    Location:
    Texas
    My 2 year contract ends in February ill just have to call them and see what happens. Been paying $15.98 so long it’s going to be hard paying $70+, lol


    Sent from my iPhone using the SatelliteGuys app!
     

Separate names with a comma.

More...