dkieffer said:Questions, concerns? Frustrated? Let me and or Derek know. We'll try and get things pointed in the right direction for you.
I'd love to let you know. What number do I call to talk to one of you. Since the percentage of users that were shipped non-working packages is so small, I'm sure you have time to talk on the phone right? Bottom line is you guys should be sending new (pre-tested) units to everyone who was shipped non-working systems and shipping labels to return the so-called defective units. I'm listening to one of your defective Kenwood tuners right now using someone else's program, doesn't sound broke to me. You're just kidding yourselves if you think you're handling this situation professionally.