When we renewed a few weeks back, I had also tried that and was unable to convince the AI that we were eligible to have it. I was able to cut our rate by ~$1.50/mo., but that was good enough for us.My SXM plan expires in a few weeks so I used chat and stated I wanted to renew on this plan 36FOR99SELECT, they asked how I heard about it, I said email (I lied) and online. They asked for my radio ID and name and address. That was it... So now I don't have to think about it for 3 years...
Congrats on your deal!