Tech Help needed!!!

Bilodeaumj

Bilodeaumj

Thread Starter
SatelliteGuys Pro
Mar 1, 2004
181
0
San Diego
Can anyone assist/advise? As of last night, I have completely lost Satellite signal. The strange thing is I still have OTA. My signal quality and strength is at "0" but I still get the main menu.

I am located in San Diego and we have had no major weather to speak of (besides a heat wave). I checked the cables running from the satellite and they (& the satellite) seem o.k. - plus I am getting OTA stations.

I have called CS but they can't get anyone out until late Friday. To facilitate the repair does anyone have any experience or recommendations?

The key (me thinks) is that since I do have OTA and a menu I don't think it's the reciever (plus it's happening as well on my second STV). Could it me that little box (LNB???) at the tip of the satellite dish? I was installed with a di-plexor. Could a cable have fallen out somewhere along the line (or at the dish) that I missed?

Any suggestions? (TNX in advance!)
 
S

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
Did you unplug/plug the receiver? Try that...
 
fayrich

fayrich

Old Fart
Lifetime Supporter
Mar 26, 2004
1,011
142
CLEVELAND, OHIO AREA
Check that the feedhorn is in place tightly. Jiggle it a little bit. Have seen that happen before.
 
Bilodeaumj

Bilodeaumj

Thread Starter
SatelliteGuys Pro
Mar 1, 2004
181
0
San Diego
Sean Mota said:
Did you unplug/plug the receiver? Try that...

Yes. I did the unplug (on both recievers) but to no avail. Is the LNB hot? I have an aversion to getting electrocuted. My problem has to be with the LNB (I hope)...MJB
 
Bilodeaumj

Bilodeaumj

Thread Starter
SatelliteGuys Pro
Mar 1, 2004
181
0
San Diego
Fixed it - Thanks!

And the answer was...

It was the Di-Plexer next to the dish. It seems to be a bit chincy and after "banging" it around a bit, it finally kicked in the signal. I'm still keeping my tech call so hopefully they'll get rid of the diplexer as a whole. Thanks for the help! MJB
 
S

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
Bilodeaumj said:
And the answer was...

It was the Di-Plexer next to the dish. It seems to be a bit chincy and after "banging" it around a bit, it finally kicked in the signal. I'm still keeping my tech call so hopefully they'll get rid of the diplexer as a whole. Thanks for the help! MJB

One more reason not to use the diplexer...
 
DarrellP

DarrellP

I Think, therefore, I am.
Supporting Founder
Nov 6, 2003
4,298
0
Salem, OR
Just replace it with a good pair that cost around $25, none of the $5 each kind which Voom appears to use. I've been using diplexers for 3 1/2 years now with Dish and now with VOOM and I've tested signal strength and quality with and without and there is no difference.
 
S

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
DarrellP,

I meant the diplexer that VOOM is using. I am sure others work. But the one VOOM is using is creating problems.
 
O

occammd

SatelliteGuys Pro
Apr 19, 2004
397
0
They put a good channel master diplexer at the dish on my install.
 
J

jimmykce1

SatelliteGuys Pro
Apr 5, 2004
801
0
Anyone using the RCA diplexor from Radio Shack? I might go ahead and replace my bad diplexor myself.
 

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