I'm just saving Poke a few posts. Regardless there's Einsteins floating around that'll give out the address so the point is moot. Everyone is e-mailing the CEO address from resolved issues that they want faster (such as a service call scheduled 72 hours out that they want in six) to failed audits, to the 4 622's they'd really like and they also want them for free. I'm just counting the minutes until Charlie cuts the cord.
And considering this post:
That's an awfully hypocritical statement. There's a difference between taking care of your customers and your customers taking you to the cleaners. Now out of 13 million customers I suppose 2-3 bad apples is fine, but it says a lot about integrity or the lack there of that people take advantage of businesses (yes yes, business takes advantage of the customer too, I'm far from an idealist.) The point is is that DISH like every other major company with a subscriber base I'm sure has X amount of budget set aside each year to take care of its escalated customers. People who are otherwise happy but want something for free or aren't happy because they're only getting 1 free DVR, they must have two are not the people these funds were set aside for. And sooner or later when those funds are bled dry DISH will say enough is enough. Then what? The money comes from somewhere, either it comes from subscribers via increases, or retailers in drops of activations, either way, it comes from somewhere. Not that the customers getting 2 free DVRs after sending out "questionable" e-mails care.
This is one of those universal principles that everyone including customers and retailers will pay for in the future if people don't start thinking about it now. And you know what? When enough people pull the above maneuver and it does result in a price increase, there will be dozens of people whining that DISH should drop its prices or grandfather their old price in, and at least half of them will be the same people that just got that free 2nd DVR. Food for thought.
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